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1997
WILLINGNESS TO PAY FOR ADVANCED TRAVELER INFORMATION SYSTEMS: SMARTRAVELER CASE STUDY

Transportation Research Record, Issue 1588, p. 1-9

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1997
NJ TRANSIT'S RAIL COACH PURCHASE: LETTING THE CUSTOMERS CHOOSE

Transportation Research Record, Issue 1571, p. 175-178

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1997
PARATRANSIT CUSTOMER: MODELING ELEMENTS OF SATISFACTION WITH SERVICE

Transportation Research Record, Issue 1571, p. 59-66

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1997
ESTIMATING THE BENEFITS OF HIGHWAY MAINTENANCE

Eighth AASHTO/TRB Maintenance Management Conference, 17p

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1997
ECONOMETRIC ANALYSIS OF CUSTOMER RETENTION IN AN AVIATION TRADE ORGANIZATION

Transportation Research Record, Issue 1567, p. 33-40

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1996-04
EARNING CUSTOMER LOYALTY: RESEARCH, INCENTIVES, SATISFACTION. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE

Transportation Research Circular, Issue 460, p. 29-31

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1996
ESTIMATED CONSTRUCTION PERIOD IMPACT OF WIDENING STATE HIGHWAY 21 IN CALDWELL, TEXAS

Transportation Research Record, Issue 1559, p. 76-83

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1996
RECOMMENDATIONS FOR DEVELOPING CUSTOMER FOCUS IN STATEWIDE TRANSPORTATION PLANNING PROCESS

Transportation Research Record, Issue 1552, p. 19-26

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1996
Defining and Serving Clients for Pavements

Transportation Research Record, Issue 1524, p. 1-9

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1995-12
DRIVING CUSTOMER DEFINED QUALITY INTO HIGHWAY MAINTENANCE

Invitational Workshop on Performing Highway Maintenance Using Total Quality Management, p. G1-12

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1995-07
RESULTS IN GOVERNMENT WITH PERFORMANCE MEASUREMENT

Transportation Research Circular, Issue 447, p. 52-57

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1995
STRATEGIC PLANNING, TOTAL QUALITY AND PERFORMANCE MEASUREMENT: A QUALITY DIRECTOR'S VIEW

Transportation Research Record, Issue 1498, p. 65-70

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1995
COST/QUALITY TRADE-OFFS IN THE DEPARTURE PROCESS? EVIDENCE FROM THE MAJOR U.S. AIRLINES

Transportation Research Record, Issue 1480, p. 25-36

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1995
MAINTENANCE MANAGEMENT FROM THE CUSTOMER'S VIEWPOINT

Transportation Research Board Conference Proceedings, Issue 5, p. 3-8

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1994-07
INCORPORATING INTERMODALISM INTO TRANSPORTATION PLANNING: THE INTERMODAL MANAGEMENT SYSTEM AS A FOUNDATION

TR News, Issue 173, 3 p.

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1994
EQUIPMENT INFRASTRUCTURE NEEDS FOR CUSTOMER SATISFACTION AND OPERATIONAL IMPROVEMENT

Transportation Research Board Conference Proceedings, Issue 2, p. 54-58

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1993
CUSTOMER SATISFACTION: THE NEXT FRONTIER

Transportation Research Record, Issue 1395, p. 176-181

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1993
PERFORMANCE MEASUREMENT: PRODUCING RESULTS AT THE OREGON DEPARTMENT OF TRANSPORTATION

Transportation Research Record, Issue 1395, p. 168-175

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1976
DIAL-A-RIDE SERVICE IN SANTA CLARA COUNTY

Transportation Research Record, Issue 608, pp 48-53

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1974
PUBLIC TRANSPORTATION OPERATING STANDARDS

Transportation Research Board Special Report, Issue 144, pp 72-76

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1973
DIAL-A-RIDE PROJECT IN ANN ARBOR: DESCRIPTION AND OPERATION

Highway Research Board Special Report, Issue 136, pp 53-60

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1949
TIME-MOTION RELATIONS IN OPERATION OF GARAGES

Highway Research Board Bulletin, Issue 19

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Showing 76 - 97 of 97 records