00741901

Component

https://doi.org/10.3141/1571-22

http://scholar.google.com...+Ray&publication_year=1997

NJ Transit was planning to purchase 95 new rail cars to be delivered in October 1996. These cars would replace 70 older cars that will be retired, thus adding 25 new cars to the existing fleet of 715 cars to accommodate expanded service. Before purchasing the new cars, NJ Transit conducted qualitative and quantitative research to test customer satisfaction with the interior features of a new proposed rail coach and to identify customers' preferences regarding seating configuration. The first phase of the research consisted of four focus groups with NJ Transit employees and customers. Customers were asked to rate interior features of current coaches such as colors, doors, public address system, leg room, and seating configuration. Next, customers were asked to rate interior features of a new proposed coach on the basis of a pictorial design concept. The second phase entailed a quantitative research study. A questionnaire was designed to collect and analyze rail passengers' seating patterns, preferences, and input into the "3-2" or "2-2" seating configuration decision. The questionnaire was also designed to capture market segmentation of opinion and to compare current seating behavior patterns with stated preferences and opinions. The results of the research were used to design a visually appealing, durable, and maintainable interior that incorporates customers' preferences regarding colors, textures, and seating configurations for the 95 rail coaches that will go into revenue service in October 1996.

This paper appears in Transportation Research Record No. 1571, Public Transit 1997: Bus, Paratransit, Intermodal, and Rail.

English

p. 175-178

1997

Transportation Research Record

0309061512

Figures (4) ; Tables (1)

Aesthetics; Alternatives analysis; Behavior; Color; Commuter cars; Consumer behavior; Consumer preferences; Customer satisfaction; Customers; Doors; Durability; Employees; Focus groups; Interior design; Public address systems; Questionnaires; Ratings

New Jersey Transit

Seating configuration

Highways; Planning and Forecasting; Public Transportation

TRIS, TRB, ATRI

Oct 3 1997 12:00AM

• ACHIEVING SUBURBAN TRANSIT POTENTIAL: SACRAMENTO REVISITED
• AMERICANS WITH DISABILITIES ACT, PARATRANSIT, AND DIALYSIS
• APPLICATION OF INDUSTRIAL STANDARDS TO BUS MAINTENANCE PROCEDURES
• BLAMING THE VICTORS: CHARACTERISTICS OF PUBLIC TRANSIT VEHICLE OPERATORS INVOLVED IN ON-BOARD ALTERCATIONS
• BUS PERFORMANCE INDICATORS: ON-TIME PERFORMANCE AND SERVICE REGULARITY
• COST AND PRODUCTIVITY IMPACTS OF A "SMART" PARATRANSIT SYSTEM
• DEVELOPMENT OF PROPOSED MYRTLE-WYCKOFF INTERMODAL FACILITY
• DIESEL LIGHT RAIL TRANSIT: NICHE DESCRIPTION AND RATING SYSTEM
• EFFECTS OF BUS STOP DESIGN ON SUBURBAN ARTERIAL OPERATIONS
• FORECASTING DEMAND FOR PARATRANSIT REQUIRED BY THE AMERICANS WITH DISABILITIES ACT
• INTEGRATED TIMED TRANSFER: A EUROPEAN PERSPECTIVE
• INTEGRATION OF PARATRANSIT AND TRANSIT SERVICES: IMPORTANCE OF VEHICLE TRANSFER REQUIREMENTS TO CONSUMERS
• ITERATIVE DESIGN AND IMPLEMENTATION: A MODEL OF SUCCESSFUL SCHEDULED MAINTENANCE TECHNOLOGY DEPLOYMENT
• LOADGEN: NJ TRANSIT'S RIDERSHIP ALLOCATION MODEL
• NEW JERSEY STATEWIDE RAIL RIGHT-OF-WAY STUDY: TOWARD A FRAMEWORK FOR PLANNING AND PRESERVATION
• NEW VEHICLE OPTIONS FOR LOWER-COST RAIL MOBILITY: USING DIESEL OR DUAL-POWERED LIGHT RAIL CARS AS A TRANSFER OF TECHNOLOGY
• PARATRANSIT CUSTOMER: MODELING ELEMENTS OF SATISFACTION WITH SERVICE
• PERFORMANCE IMPACTS OF OPERATING SUBSIDIES IN THE PARATRANSIT SECTOR
• PRODUCTIVITY FREQUENCY INDEX
• PUBLIC DECISION MAKING FOR THE CALTRAIN DOWNTOWN SAN FRANCISCO EXTENSION PROJECT
• RAIL IN MULTIMODAL TRANSIT SYSTEMS: CONCEPT FOR IMPROVING URBAN MOBILITY BY INCREASING CHOICES FOR TRAVEL AND LIFESTYLE
• RAIL TRANSIT IN THE SUBURBS: CASE STUDY OF TRANSIT USE IN ATLANTA'S AFFLUENT NORTHERN TIER
• REDISCOVERING THE URBAN RAILROAD
• TRIP ASSIGNMENT MODEL FOR TIMED-TRANSFER TRANSIT SYSTEMS
• WE CAN'T HEAR YOU! SAN DIEGO'S TECHNIQUES FOR GETTING BALANCED COMMUNITY INPUT IN MAJOR INVESTMENT STUDIES