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1994
SERVICE MANAGEMENT IN THE RAILROAD INDUSTRY

Transportation Research Board Conference Proceedings, Issue 2, p. 89-103

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1994
FUTURE TRENDS AND VISIONS IN TRANSPORTATION AND LOGISTICS: RAILROAD CHIEF EXECUTIVE OFFICER'S VIEW

Transportation Research Board Conference Proceedings, Issue 2, p. 21-25

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1994
FUTURE TRENDS AND VISIONS IN TRANSPORTATION AND LOGISTICS: RESEARCH COMMUNITY'S VIEW

Transportation Research Board Conference Proceedings, Issue 2, p. 26-34

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1993-07
NATIONAL CONFERENCE ON ADVANCED TECHNOLOGIES IN PUBLIC TRANSPORTATION, SAN FRANCISCO, CALIFORNIA, AUGUST 16-19, 1992, CONFERENCE PROCEEDINGS

Transportation Research Circular, Issue 410, 123 p.

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1993-07
NATIONAL CONFERENCE ON ADVANCED TECHNOLOGIES IN PUBLIC TRANSPORTATION, SAN FRANCISCO, CALIFORNIA, AUGUST 16-19, 1992: WELCOME ADDRESS

Transportation Research Circular, Issue 410, p. 1

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1993-07
NATIONAL CONFERENCE ON ADVANCED TECHNOLOGIES IN PUBLIC TRANSPORTATION, SAN FRANCISCO, CALIFORNIA, AUGUST 16-19, 1992: CUSTOMER SERVICE TECHNOLOGIES

Transportation Research Circular, Issue 410, p. 2

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1993-07
NATIONAL CONFERENCE ON ADVANCED TECHNOLOGIES IN PUBLIC TRANSPORTATION, SAN FRANCISCO, CALIFORNIA, AUGUST 16-19, 1992: CUSTOMER SERVICE TECHNOLOGIES SUMMARY REPORT

Transportation Research Circular, Issue 410, p. 17-19

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1992-11
TOTAL QUALITY MANAGEMENT: EXPERIENCE OF FOUR TRANSIT SYSTEMS

TR News, Issue 163, p. 3-7

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1992-03
REACTING TO SHIPPER EXPECTATIONS (NIEMAN). MARITIME TRANSPORTATION STRATEGIC PLANNING. PROCEEDINGS OF A TRB WORKSHOP, JUNE 5-7, 1991, WASHINGTON, D.C.

Transportation Research Circular, Issue 392, p. 37-38

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1992-03
REACTING TO SHIPPER EXPECTATIONS (PHILIP). MARITIME TRANSPORTATION STRATEGIC PLANNING. PROCEEDINGS OF A TRB WORKSHOP, JUNE 5-7, 1991, WASHINGTON, D.C.

Transportation Research Circular, Issue 392, p. 39

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1992-03
SESSION III AFTERNOON SUMMARY. MARITIME TRANSPORTATION STRATEGIC PLANNING. PROCEEDINGS OF A TRB WORKSHOP, JUNE 5-7, 1991, WASHINGTON, D.C.

Transportation Research Circular, Issue 392, p. 45

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1992
TRAINING FOR SUCCESS AND COST-EFFECTIVENESS IN LRT

Transportation Research Record, Issue 1361, p. 155-158

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1986
BUS MARKETING COSTS: THE EXPERIENCE OF 18 SECTION 15 REPORTERS FROM 1981 TO 1983

Transportation Research Record, Issue 1078, pp 31-38

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