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Title: TOTAL QUALITY MANAGEMENT: EXPERIENCE OF FOUR TRANSIT SYSTEMS
Accession Number: 00626752
Record Type: Component
Availability: Find a library where document is available Abstract: Total Quality Management (TQM), a concept concerned with people and work processes, focuses on customer satisfaction. This article examines the key elements of TQM and highlights four transit systems that have made great strides toward TQM. The information on these four systems is based on presentations at the 1992 Transportation Research Board Annual Meeting session on Total Quality Management in Transit. Speakers were Paul J. Larrousse, of the Madison Metro Transit System (Wisconsin); Tracy E. Peterson, of the Municipality of Metropolitan Seattle (Washington); Ronald J. Hartman, of the Maryland Mass Transit Administration (Baltimore, Maryland); and William W. Millar, Port Authority of Allegheny County (Pittsburgh, Pennsylvania).
Language: English
Corporate Authors: Transportation Research Board 500 Fifth Street, NW Authors: Schwager, D SMacDorman, L CPagination: p. 3-7
Publication Date: 1992-11
Serial: Features: Figures
(1)
Uncontrolled Terms: Geographic Terms: Subject Areas: Administration and Management; Highways; Public Transportation; Safety and Human Factors
Files: TRIS, TRB, ATRI
Created Date: Feb 5 1993 12:00AM
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