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2002
PACE CUSTOMER SATISFACTION INDEX PROGRAM: THE VOICE OF THE CUSTOMER

Seventh TRB Conference on the Application of Transportation Planning Methods, p. 226-234

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2002
STATE ROUTE 91 VALUE-PRICED EXPRESS LANES: UPDATED OBSERVATIONS

Transportation Research Record, Issue 1812, p. 37-42

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2002
BUS PATRONAGE IN GREAT BRITAIN: ECONOMETRIC ANALYSIS

Transportation Research Record, Issue 1799, p. 97-106

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2002
2002
2001
EXPLORING CUSTOMER LOYALTY AS A TRANSIT PERFORMANCE MEASURE

Transportation Research Record, Issue 1753, p. 93-101

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2001
2001
2001
REGIONAL TRANSPORTATION PROGRAM FOR WELFARE TO WORK

Transportation Research Record, Issue 1753, p. 20-28

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2001
MAKING TRANSIT WORK: INSIGHT FROM WESTERN EUROPE, CANADA, AND THE UNITED STATES

Transportation Research Board Special Report, Issue 257, 184 p.

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2000
Methods Of Forecasting Changes In Rural Public Transportation Patronage Resulting From Welfare Reform

Seventh National Conference on Transportation Planning for Small and Medium-Sized Communities, 15p

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2000
The Northwest Arkansas Transit Assessment Study

Seventh National Conference on Transportation Planning for Small and Medium-Sized Communities, 13p

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2000
TYPES OF TRANSIT-ORIENTED DEVELOPMENT THAT MATTER TO LIGHT RAIL

Light Rail: Investment for the Future. 8th Joint Conference on Light Rail Transit, 13p

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2000
MEMPHIS TROLLEY SYSTEM: TRANSPORTATION LINK AND DEVELOPMENT TOOL

Light Rail: Investment for the Future. 8th Joint Conference on Light Rail Transit, 11p

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2000
THE ADELAIDE O-BAHN: TEN YEARS ON

Light Rail: Investment for the Future. 8th Joint Conference on Light Rail Transit, 16p

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2000
CONVERSION OF NEWARK CITY SUBWAY FROM CONVENTIONAL FARE PAYMENT TO PROOF OF PAYMENT FARE SYSTEM

Light Rail: Investment for the Future. 8th Joint Conference on Light Rail Transit, 10p

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2000
EXTENDING LIGHT RAIL TO SERVE NEW MARKETS IN CLEVELAND, OHIO AND ST. CLAIR COUNTY, ILLINOIS: REACHING OUT TO NONTRADITIONAL MARKETS

Light Rail: Investment for the Future. 8th Joint Conference on Light Rail Transit, 15p

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2000
REINVENTING THE AMERICAN DREAM OF A LIVABLE COMMUNITY: LIGHT RAIL AND SMART GROWTH IN PORTLAND

Light Rail: Investment for the Future. 8th Joint Conference on Light Rail Transit, 15p

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2000
NETWORK PHILOSOPHY AFFECTS PERFORMANCE OF TRANSIT INVESTMENTS IN U.S. URBAN AREAS

Light Rail: Investment for the Future. 8th Joint Conference on Light Rail Transit, 21p

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2000
DART LIGHT RAIL RIDERSHIP

Light Rail: Investment for the Future. 8th Joint Conference on Light Rail Transit, 14p

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