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2017
Addressing Difficult Customer Situations

TCRP Synthesis of Transit Practice, Issue 127, 87p

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2017
Role of Station Accessibility, Multimodal Competitions and Contextual Variables in Retaining Customer Base of Urban Commuter Rail: The Case of GO Rail in Greater Toronto and Hamilton Area

Transportation Research Board 96th Annual Meeting, 19p

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2016
Guidelines for Improving Airport Services for International Customers

ACRP Research Report, Issue 161, 233p

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2016
Emergency Communications Planning for Airports

ACRP Synthesis of Airport Practice, Issue 73, 100p

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2016
Improving the Airport Customer Experience

ACRP Report, Issue 157, 242p

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2016
Meeting the Needs of Modern Transportation Researchers by Transforming the Iowa Department of Transportation Library - Early Efforts & Results

Transportation Research Board 95th Annual Meeting, 18p

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2016
Reproducing Longitudinal In-Vehicle Traveler Experience and the Impact of a Service Reduction with Public Transit Smart Card Data

Transportation Research Record: Journal of the Transportation Research Board, Issue 2541, pp 81–89

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2015-09
Wayfinding and Signing Guidelines for Airports

ACRP Impacts on Practice, 2p

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2015-03
Evolving to Meet Customers’ Needs in the 21st Century: Implementing the Transportation Research Board’s Strategic Plan

TR News, Issue 297, pp 3-8

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2015
Commercial Ground Transportation at Airports: Best Practices

ACRP Report, Issue 146, 159p

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2015
Practices to Develop Effective Stakeholder Relationships at Smaller Airports

ACRP Synthesis of Airport Practice, Issue 65, 72p

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2015
Implementing Integrated Self-Service at Airports

ACRP Report, Issue 136, 113p

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2015
Guidebook for Airport Terminal Restroom Planning and Design

ACRP Report, Issue 130, 85p

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2015
Analysis and Optimization of Railway Container Transportation Business Process

Transportation Research Board 94th Annual Meeting, 13p

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2015
Transit Travel Time Reliability: Shifting the Focus from Vehicles to Customers

Transportation Research Record: Journal of the Transportation Research Board, Issue 2535, pp 35–44

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2014
Understanding the Value of Social Media at Airports for Customer Engagement

ACRP Synthesis of Airport Practice, Issue 56, 164p

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2014
Impacts of Aging Travelers on Airports

ACRP Synthesis of Airport Practice, Issue 51, 27p

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2014
Developing a Non-Parametric Efficiency Measure That Accounts for Perceived Airline Service Levels and Profitability

Transportation Research Board 93rd Annual Meeting, 14p

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2014
A Reliability Model for Facility Location Design Under Imperfect Information

Transportation Research Board 93rd Annual Meeting, 18p

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2013-04
The Evolving DOT Enterprise: Today Toward Tomorrow

43p

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2013-04
Contingency Planning for Unexpected Passenger Delays

ACRP Impacts on Practice, Issue 9, 2p

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2013
How Airports Measure Customer Service Performance

ACRP Synthesis of Airport Practice, Issue 48, 93p

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2013
Modeling Framework for Airport Access Mode Choice Behavior Considering the Effect of Meeters and Greeters

Transportation Research Board 92nd Annual Meeting, 18p

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2012
Evaluation of Zoning Design with Transfers for Paratransit Services

Transportation Research Record: Journal of the Transportation Research Board, Issue 2277, pp 82-89

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2012
Guidebook for Airport Irregular Operations (IROPS) Contingency Planning

ACRP Report, Issue 65, 261p

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Showing 26 - 50 of 161 records