01569425

Monograph

http://www.trb.org/Main/Blurbs/172884.aspx

This report provides guidelines for considering, evaluating, and making strategic decisions for implementing and optimizing a comprehensive passenger self service experience for a variety of sizes of U.S. airports and their stakeholders. These guidelines include an inventory of self service applications and technologies with their respective benefits; establishment of a decision making roadmap to implement self service; identification of associated infrastructure and airport/airline/other stakeholder integration requirements of multiple self service applications; guidance for developing business cases for various stakeholders; determination of operational requirements to include staffing and maintenance; consideration of regulatory requirements and industry standards; identification of potential integrations of other non passenger self service applications to facilitate employee and tenant services; and demonstration of how various stakeholder technologies can combine into one cohesive system. Bound into the report is a CD-ROM (CRP-CD-168), which provides tools to assist the user in developing an integrated passenger self service program. The tools include the Business Case Development Guide, the Passenger Self Service Inventory, the Passenger Self Service Environment Map, and Summary Descriptions of Enabling Technologies.

Project 10-17

English

113p

2015

ACRP Report

9780309308786

Web

Appendices; Figures; Tables

Airports; Automated checkin; Baggage handling; Customer service; Decision making; Implementation; Passenger service; Passengers; Strategic planning; Technological innovations; Wayfinding

Aviation; Data and Information Technology; Terminals and Facilities; I72: Traffic and Transport Planning

TRIS, TRB, ATRI

Jul 13 2015 11:22AM