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2000
CUSTOMER SATISFACTION AMONG TRANSIT RIDERS: HOW CUSTOMERS RANK THE RELATIVE IMPORTANCE OF VARIOUS SERVICE ATTRIBUTES

Transportation Research Record, Issue 1735, p. 123-132

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2000
STRUCTURAL EQUATION MODEL OF CUSTOMER SATISFACTION FOR THE NEW YORK CITY SUBWAY SYSTEM

Transportation Research Record, Issue 1735, p. 133-137

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2000
DEVELOPMENT OF SHORT-TERM OPERATIONAL PLANNING MODEL FOR TRANSIT SERVICE ANALYSIS

Transportation Research Record, Issue 1735, p. 43-50

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2000
DECISION-MAKING PROCESS IN INTERMODAL TRANSPORTATION

Transportation Research Record, Issue 1707, p. 86-93

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2000
CAR SCHEDULING: WHAT'S THE POINT? (WITH DISCUSSION AND CLOSURE)

Transportation Research Record, Issue 1707, p. 3-12

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2000
CONTINUING QUALITY IMPROVEMENTS IN PENNDOT'S HIGHWAY MAINTENANCE

Ninth AASHTO/TRB Maintenance Management Conference, 10p

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1999-11
HIGHLIGHTS OF THE TRANSIT CAPACITY AND QUALITY OF SERVICE MANUAL: FIRST EDITION

TCRP Research Results Digest, Issue 35, 35 p.

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1999-01
TRANSIT CAPACITY AND QUALITY OF SERVICE MANUAL

TCRP Web Document, Issue 6, 426 p.

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1999
STRUCTURING AND ASSESSING TRANSIT MANAGEMENT RESPONSE TO CUSTOMER SATISFACTION SURVEYS

Transportation Research Record, Issue 1669, p. 99-108

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1999
TOWARD REFLECTING PUBLIC PERCEPTION OF QUALITY OF SERVICE IN PLANNING, DESIGNING, AND OPERATING HIGHWAY FACILITIES

Transportation Research Record, Issue 1685, p. 81-89

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1999
QUALITY OF SERVICE FOR UNINTERRUPTED-FLOW PEDESTRIAN FACILITIES IN "HIGHWAY CAPACITY MANUAL" 2000

Transportation Research Record, Issue 1678, p. 18-24

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1999
QUALITY OF SERVICE FOR INTERRUPTED-FLOW PEDESTRIAN FACILITIES IN "HIGHWAY CAPACITY MANUAL" 2000

Transportation Research Record, Issue 1678, p. 25-31

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1999
DEVELOPMENT OF ACCESS SPACING GUIDELINES FOR NONFREEWAY WEAVING ENVIRONMENTS

Transportation Research Record, Issue 1665, p. 59-67

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1999
EVALUATION OF PEDESTRIAN WALKING SPEEDS IN AIRPORT TERMINALS

Transportation Research Record, Issue 1674, p. 20-26

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1999
EVALUATING IMPROVEMENTS IN LANDSIDE ACCESS FOR AIRPORTS

Transportation Research Record, Issue 1662, p. 32-40

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1999
DO NORTH AMERICAN RAILROADS UNDERSTAND THEIR COSTS? IMPLICATIONS FOR STRATEGIC DECISION MAKING

Transportation Research Record, Issue 1653, p. 9-16

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1999
A HANDBOOK FOR MEASURING CUSTOMER SATISFACTION AND SERVICE QUALITY

TCRP Report, Issue 47, 218 p.

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1998
SECURING OBJECTIVE DATA ON THE QUALITY OF THE PASSENGER ENVIRONMENT FOR TRANSIT RIDERS: REDESIGN OF THE PASSENGER ENVIRONMENT MEASUREMENT SYSTEM FOR THE BAY AREA RAPID TRANSIT DISTRICT

Transportation Research Record, Issue 1618, p. 213-219

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1998
ISSUES IN FARE POLICY: CASE OF THE NEW YORK TAXI INDUSTRY

Transportation Research Record, Issue 1618, p. 139-142

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1998
CUSTOMER SATISFACTION CONTRASTS: EXPRESS VERSUS LOCAL BUS SERVICE IN CHICAGO'S NORTH CORRIDOR

Transportation Research Record, Issue 1618, p. 143-152

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1998
ASSESSMENT OF THE RELATIONSHIP BETWEEN PRODUCTIVITY AND PERFORMANCE QUALITY IN THE U.S. DOMESTIC AIRLINE INDUSTRY

Transportation Research Record, Issue 1622, p. 22-30

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1997-07
POINT OF VIEW: COMMON SENSE PARADIGMS FOR PUBLIC TRANSPORTATION

TR News, Issue 191, p. 2-5, 27

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1997
13TH NATIONAL CONFERENCE ON RURAL PUBLIC AND INTERCITY BUS TRANSPORTATION, NORTH CONWAY, NEW HAMPSHIRE, SEPTEMBER 14-17, 1997. BLAZING NEW TRAILS: RURAL TRANSPORTATION'S NEXT MISSION

13th National Conference on Rural Public and Intercity Bus Transportation. Blazing New Trails: Rural Transportation's Next Mission, 162p

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1997
LIGHT-RAIL TRANSIT FOR MIAMI BEACH

Transportation Research Board Conference Proceedings, Volume 2, Issue 8, p. 55-68

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1997
REAL-TIME HUMAN PERCEPTIONS: TOWARD A BICYCLE LEVEL OF SERVICE

Transportation Research Record, Issue 1578, p. 119-126

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Showing 551 - 575 of 680 records