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2019
Performance Managing a Mixed Paratransit Fleet

Transportation Research Board 98th Annual Meeting, 8p

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2019
Transit Customer Satisfaction with Mobile Fare Payment

Transportation Research Board 98th Annual Meeting, 5p

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2019
Rider-To-Rider Discriminatory Attitudes and Ridesharing Behavior

Transportation Research Board 98th Annual Meeting, 6p

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2019
The impacts of varying survey design on reported trip satisfaction

Transportation Research Board 98th Annual Meeting, 18p

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2019
2019
Variations in Airline Passenger Expectation of Service Quality Across the Globe

Transportation Research Board 98th Annual Meeting, 9p

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2019
Analyzing Bus Passengers’ Satisfaction in Dhaka using Discrete Choice Models

Transportation Research Record: Journal of the Transportation Research Board

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2019
2019
2018-12
Defining TransMilenio Users’ Value and Satisfaction through the Lean Thinking Approach

Transportation Research Record: Journal of the Transportation Research Board, Volume 2672, Issue 8, pp 455-463

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2018-12
Multi-Objective Optimization of Train Timetable with Consideration of Customer Satisfaction

Transportation Research Record: Journal of the Transportation Research Board, Volume 2672, Issue 8, pp 255-265

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2018-12
Transforming the Transportation Customer Experience through Contemporary Artistic Practice: A Case Study in Strategic Implementation

Transportation Research Record: Journal of the Transportation Research Board, Volume 2672, Issue 8, pp 220-229

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2018-12
Moving Minds: The Next Generation of Real-Time Transit Information in San Francisco

Transportation Research Record: Journal of the Transportation Research Board, Volume 2672, Issue 8, pp 523-535

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2018
Customer-Focused Service Guarantees and Transparency Practices

TCRP Synthesis of Transit Practice, Issue 134, 130p

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2018
Cyclist Satisfaction Evaluation Model for Free-Floating Bike-Sharing System: A Case Study of Shanghai

Transportation Research Record: Journal of the Transportation Research Board, Volume 2672, Issue 31, pp 21-32

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2018
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