01697669

Component

To support the reconstruction of bus lanes, a customer satisfaction survey of bus transit was conducted based on passenger experience. The survey aimed to understand how bus passengers perceive bus lanes and which factors influence their level of satisfaction. The survey was conducted in April 2017, obtaining 1,860 valid samples along 16 bus lanes. An ordinal regression model was built to explain passenger satisfaction with the service quality of bus lanes. Two types of factors, including bus system operation indicators and passenger attributes, are presented in the model with different influences. It is found that the demands of passengers who work in government, enterprise, or institution, or in liberal or self-employed professions, and who take the bus for commuting purposes need to be prioritized. It is necessary to pay more attention to bus ridership and the waiting time at bus stops along bus lanes when canceling old lanes and adding new lanes.

This paper was sponsored by TRB committee AP050 Standing Committee on Bus Transit Systems.

19-04030

English

9p

2019

Transportation Research Board 98th Annual Meeting

Digital/other

References; Tables

Bus lanes; Bus transit; Case studies; Customer satisfaction; Passengers; Regression analysis; Ridership; Surveys

Shanghai (China)

Highways; Operations and Traffic Management; Planning and Forecasting; Public Transportation

Transportation Research Board Annual Meeting 2019 Paper #19-04030

TRIS, TRB, ATRI

Dec 7 2018 9:34AM