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2000
STRUCTURAL EQUATION MODEL OF CUSTOMER SATISFACTION FOR THE NEW YORK CITY SUBWAY SYSTEM

Transportation Research Record, Issue 1735, p. 133-137

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2000
CHICAGO TRANSIT AUTHORITY WEEKDAY PARK-AND-RIDE USERS: CHOICE MARKET WITH RIDERSHIP GROWTH POTENTIAL

Transportation Research Record, Issue 1735, p. 158-168

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1999
STRUCTURING AND ASSESSING TRANSIT MANAGEMENT RESPONSE TO CUSTOMER SATISFACTION SURVEYS

Transportation Research Record, Issue 1669, p. 99-108

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1999
SCHEDULING AND MANAGEMENT IMPROVEMENTS ACCELERATE ROADWAY DESIGN

Transportation Research Record, Issue 1652, p. 92-97

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1999
A HANDBOOK FOR MEASURING CUSTOMER SATISFACTION AND SERVICE QUALITY

TCRP Report, Issue 47, 218 p.

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1998
APPLYING BENEFIT/COST ANALYSIS TO IDENTIFY AND MEASURE THE BENEFITS OF INTELLIGENT TRANSPORTATION SYSTEMS

Transportation Research Record, Issue 1651, p. 23-29

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1998
NJ TRANSIT'S MIDTOWN DIRECT SERVICE: ARE CUSTOMERS SATISFIED?

Transportation Research Record, Issue 1623, p. 121-126

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1997-07
LIFE CYCLE COSTING...A MANUFACTURER'S GENERAL PERSPECTIVE

Transportation Research Circular, Issue 475, p. 74-75

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1997-07
SELF-DIRECTED HIGHWAY MAINTENANCE TEAMS: SUMMARY OF EXPERIENCES AND LESSONS LEARNED DURING THE FIRST FIVE YEARS 1990-1995

Transportation Research Circular, Issue 475, p. 25-27

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1997-07
PERFORMANCE MEASURES IN THE PENNSYLVANIA DEPARTMENT OF TRANSPORTATION

Transportation Research Circular, Issue 475, p. 43-45

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1997
TECHNICAL REPORT OF SOUTHERN CALIFORNIA ASSOCIATION OF GOVERNMENTS' TRANSPORTATION PERFORMANCE INDICATORS

Transportation Research Record, Issue 1606, p. 103-114

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1997
WILLINGNESS TO PAY FOR ADVANCED TRAVELER INFORMATION SYSTEMS: SMARTRAVELER CASE STUDY

Transportation Research Record, Issue 1588, p. 1-9

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1997
NJ TRANSIT'S RAIL COACH PURCHASE: LETTING THE CUSTOMERS CHOOSE

Transportation Research Record, Issue 1571, p. 175-178

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1997
PARATRANSIT CUSTOMER: MODELING ELEMENTS OF SATISFACTION WITH SERVICE

Transportation Research Record, Issue 1571, p. 59-66

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1997
ESTIMATING THE BENEFITS OF HIGHWAY MAINTENANCE

Eighth AASHTO/TRB Maintenance Management Conference, 17p

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1996
Defining and Serving Clients for Pavements

Transportation Research Record, Issue 1524, p. 1-9

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1995-09-01
CUSTOMER SATISFACTION INDEX FOR THE MASS TRANSIT INDUSTRY

TRANSIT-IDEA Program Project Final Report, 40 p.

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1995-07
RESULTS IN GOVERNMENT WITH PERFORMANCE MEASUREMENT

Transportation Research Circular, Issue 447, p. 52-57

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1995
STRATEGIC PLANNING, TOTAL QUALITY AND PERFORMANCE MEASUREMENT: A QUALITY DIRECTOR'S VIEW

Transportation Research Record, Issue 1498, p. 65-70

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1995
COST/QUALITY TRADE-OFFS IN THE DEPARTURE PROCESS? EVIDENCE FROM THE MAJOR U.S. AIRLINES

Transportation Research Record, Issue 1480, p. 25-36

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1994
EQUIPMENT INFRASTRUCTURE NEEDS FOR CUSTOMER SATISFACTION AND OPERATIONAL IMPROVEMENT

Transportation Research Board Conference Proceedings, Issue 2, p. 54-58

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1993
CUSTOMER SATISFACTION: THE NEXT FRONTIER

Transportation Research Record, Issue 1395, p. 176-181

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1993
COMPUTER-ADMINISTERED SURVEYS AT HONOLULU INTERNATIONAL AIRPORT

Transportation Research Record, Issue 1412, p. 33-38

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1993
TRANSIT-BASED HOUSING AND RESIDENTIAL SATISFACTION: REVIEW OF THE LITERATURE AND METHODOLOGICAL APPROACH

Transportation Research Record, Issue 1400, p. 82-89

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1993
PERFORMANCE MEASUREMENT: PRODUCING RESULTS AT THE OREGON DEPARTMENT OF TRANSPORTATION

Transportation Research Record, Issue 1395, p. 168-175

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Showing 301 - 325 of 325 records