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2017
Guidance for Planning, Design, and Operations of Airport Communications Centers

ACRP Research Report, Issue 182, 170p

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2013
Evaluation of a One-Call Center for Utah's Wasatch Front Region

Transportation Research Board 92nd Annual Meeting, 19p

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2012-09
Developing Regional Mobility Management Centers

TRANSIT-IDEA Program Project Final Report, 67p

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2011-07
Legal Aspects Relevant to Outsourcing Transit Functions Not Traditionally Outsourced

TCRP Legal Research Digest, Issue 38, 27p

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2009
Transit, Call Centers, and 511: A Guide for Decision Makers

TCRP Report, Issue 134, 99p

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