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Title:

Transit, Call Centers, and 511: A Guide for Decision Makers
Cover of Transit, Call Centers, and 511: A Guide for Decision Makers

Accession Number:

01138765

Record Type:

Monograph

Availability:

Transportation Research Board Business Office

500 Fifth Street, NW
Washington, DC 20001 United States
Order URL: http://www.trb.org/Main/Public/Blurbs/162150.aspx?

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Order URL: http://worldcat.org/isbn/9780309117890

Abstract:

This report provides a comprehensive review of the operational characteristics of 511 telephone traveler information systems and how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents guidance to assist transit agencies and 511 system administrators in determining a viable transit-511 telephone strategy.

Report/Paper Numbers:

Project A-31

Language:

English

Corporate Authors:

Battelle Memorial Institute

505 King Avenue
Columubs, OH 43201-2693 United States

Pagination:

99p

Publication Date:

2009

Serial:

TCRP Report

Issue Number: 134
Publisher: Transportation Research Board
ISSN: 1073-4872

ISBN:

9780309117890

Media Type:

Print

Features:

Appendices (2) ; Figures (11) ; References (63) ; Tables (18)

Uncontrolled Terms:

Call centers

Subject Areas:

Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning

Files:

TRIS, TRB, ATRI

Created Date:

Aug 20 2009 8:41AM