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401. 1996-04

EARNING CUSTOMER LOYALTY: RESEARCH, INCENTIVES, SATISFACTION. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE

Transportation Research Circular, Issue 460, p. 29-31

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402. 1996-04

BIG RESEARCH AT A SMALL AGENCY. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE DECISIONS

Transportation Research Circular, Issue 460, p. 31-34

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403. 1996-04

TQM AND TEAMWORK IN SPOKANE. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

Transportation Research Circular, Issue 460, p. 41-42

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404. 1996-04

OVERVIEW OF WORKSHOP BREAKOUT SESSIONS ON: MANAGEMENT - CONVERTING CHALLENGES INTO OPPORTUNITIES

Transportation Research Circular, Issue 460, p. 4-6

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405. 1996-04

SATISFYING THE (INTERNAL AND EXTERNAL) CUSTOMER. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

Transportation Research Circular, Issue 460, p. 38-40

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406. 1996-04

OVERVIEW OF WORKSHOP BREAKOUT SESSIONS: ONE BOARD MEMBER'S PERSPECTIVE

Transportation Research Circular, Issue 460, p. 10-12

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407. 1996-04

PUBLIC TRANSPORTATION: CHALLENGES AND OPPORTUNITIES. WORKSHOP RESOURCE PAPER

Transportation Research Circular, Issue 460, p. 55-63

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408. 1996-04

TEACHING TRANSIT THE IMPORTANCE OF PRINCIPLES. PRESENTATION AT WORKSHOP SESSION ON: THE CHANGING ENVIRONMENT IN PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING

Transportation Research Circular, Issue 460, p. 14-16

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409. 1996-04

USING MARKET RESEARCH TO MANAGE CHANGE. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE DECISIONS

Transportation Research Circular, Issue 460, p. 23-26

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410. 1996-04

CHALLENGES IN SALT LAKE CITY. PRESENTATION AT WORKSHOP SESSION ON: THE CHANGING ENVIRONMENT IN PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING

Transportation Research Circular, Issue 460, p. 18-22

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411. 1996-04

LABOR/MANAGEMENT COOPERATION. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

Transportation Research Circular, Issue 460, p. 40-41

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412. 1996

Public transportation 1996: planning, management, marketing, new technology, and safety and security

Transportation Research Record, Issue 1521, 164p

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413. 1996

Public-sector aviation issues: graduate research award papers 1994-1995

Transportation Research Record, Issue 1517, 43p

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414. 1996

SEMIARID PRECIPITATION FREQUENCY PROJECT CONTRASTED WITH PREVIOUSLY PUBLISHED RAINFALL ATLASES

Transportation Research Record, Issue 1523, p. 130-140

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415. 1996

WASHINGTON STATE'S STORMWATER MANAGEMENT PROGRAM

Transportation Research Record, Issue 1523, p. 124-129

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416. 1996

TRANSPORTATION SOLUTIONS FOR: "TODAY, TOMORROW AND BEYOND". PROCEEDINGS, 5TH NATIONAL CONFERENCE FOR SMALL AND MEDIUM-SIZED AREAS, GREENSBORO, NORTH CAROLINA, OCTOBER 2-4, 1996

Transportation Solutions For: "Today, Tomorrow and Beyond", 5th National Conference for Small and Medium-Sized Areas, 559p

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417. 1996

OVERVIEW OF ROAD MANAGEMENT IN RUSSIA

Transportation Research Record, Issue 1558, p. 108-116

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418. 1996

EFFICIENT ORGANIZATION OF HIGHWAY CONSTRUCTION, REHABILITATION, AND MAINTENANCE

Transportation Research Record, Issue 1558, p. 117-121

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419. 1996

RURAL PUBLIC TRANSPORTATION: PERCEPTIONS OF TRANSIT MANAGERS, DIRECTORS OF AREA AGENCIES ON AGING, AND ELDERS

Transportation Research Record, Issue 1557, p. 58-63

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420. 1996

EMERGING CONCEPTS IN INNOVATIVE SIGN MANAGEMENT PROGRAMS

Transportation Research Record, Issue 1553, p. 12-17

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421. 1996

DEVELOPING MANAGEMENT SYSTEMS FOR STATEWIDE TRANSPORTATION PLANNING: EARLY LESSONS

Transportation Research Record, Issue 1552, p. 66-70

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422. 1996

SPECIFICATION OF ASPHALT CONCRETE USING TOTAL QUALITY MANAGEMENT PRINCIPLES

Transportation Research Record, Issue 1544, p. 99-108

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423. 1996

4TH INTERNATIONAL SYMPOSIUM - SNOW REMOVAL AND ICE CONTROL TECHNOLOGY, RENO, NEVADA, AUGUST 11-16, 1996. PREPRINTS: VOLUME I AND VOLUME II

v.p.

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424. 1996

APPLICATIONS OF FTA NATIONAL TRANSIT DATA BASE FOR THE INTERMODAL SURFACE TRANSPORTATION EFFICIENCY ACT MANAGEMENT SYSTEM REQUIREMENTS

Transportation Research Record, Issue 1521, p. 45-48

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425. 1996

IMPLEMENTING A VISIONING AND STRATEGIC PLANNING PROCESS AT CTTRANSIT

Transportation Research Record, Issue 1521, p. 58-61

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