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2026
Improving the Airport Experience amid Changing Guest Expectations

ACRP Impacts on Practice, 2p

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2026
Transit Agency Customer Experience Programs

TCRP Synthesis of Transit Practice, Issue 187, 89p

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2025-01
Passenger Route and Departure Time Guidance Under Disruptions in Oversaturated Urban Rail Transit Networks

Transportation Research Record: Journal of the Transportation Research Board, Volume 2679, Issue 1, pp 2015-2034

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2025
Public Transportation in Rural Areas and Tribal Communities: Guide for Service Improvements

NCHRP-TCRP Research Report, Issue NCHRP 1144; TCRP 251, 221p

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2024-06
Using Wi-Fi Connection Data to Analyze Performance of the Subway System in Toronto, Canada

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 6, pp 764-775

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2024-03-13
Playbook for Developing a Culture of Innovation at Airports

ACRP WebResource, Issue 16, n.p.

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2023-03
Measuring Onward Connectivity with a Prescriptive Approach

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 3, pp 1278-1292

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2023
Airport Landside Data: Collection and Application

ACRP Synthesis of Airport Practice, Issue 132, 73p

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2023
State of Airport Loyalty Programs

ACRP Synthesis of Airport Practice, Issue 131, 105p

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2023
Digital Marketing to Enhance Customer Experience and Increase Airport Revenue

ACRP Research Report, Issue 251, 141p

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2023
Assessing Airport Programs for Travelers with Disabilities and Older Adults

ACRP Research Report, Issue 239, 131p

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2022-03
ACRP Research Report 231: Evaluating the Airport Traveler’s Perspective

TR News, Issue 338, pp 20-25

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2022
Toward a Touchless Airport Journey

ACRP Research Report, Issue 241, 71p

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2021-11
Examining Customers’ Critical Acceptance Factors toward Ridepooling Services

Transportation Research Record: Journal of the Transportation Research Board, Volume 2675, Issue 11, pp 1310-1323

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2021-10
Passenger Expectations and Airport Service Quality: Exploring Customer Segmentation

Transportation Research Record: Journal of the Transportation Research Board, Volume 2675, Issue 10, pp 604-615

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2021-07
Using Real-Time Data to Detect Delays and Improve Customer Communications at New York City Transit

Transportation Research Record: Journal of the Transportation Research Board, Volume 2675, Issue 7, pp 45-57

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2021
Evaluating the Traveler's Perspective to Improve the Airport Customer Experience

ACRP Research Report, Issue 231, 199p

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2020
Visual Arts Programs at Airports

ACRP Synthesis of Airport Practice, Issue 114, 53p

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2020
Last Mile in General Aviation—Courtesy Vehicles and Other Forms of Ground Transportation

ACRP Synthesis of Airport Practice, Issue 111, 125p

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2019-09
Customer Journey Time Metrics for New York City Bus Service using Big Data

Transportation Research Record: Journal of the Transportation Research Board, Volume 2673, Issue 9, pp 1-10

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2019-03
Thought Leader Forum Summary - Emerging Issues for ACRP

ACRP Research Results Digest, Issue 28, 20p

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2019
Strategic Evolution of Transportation Policy, Planning, and Practice at TRB

Centennial Papers, 10p

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2019
Valuing Public Transport Customer Amenities: International Transit Agency Practice

Transportation Research Board 98th Annual Meeting, 6p

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2019
What Does the Future of Automated Driving Mean for Public Transportation?

Transportation Research Record: Journal of the Transportation Research Board

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2019
Passenger-Centric Performance Metrics for the New York City Subway

Transportation Research Record: Journal of the Transportation Research Board

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Showing 1 - 25 of 163 records