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2013
How Airports Measure Customer Service Performance

ACRP Synthesis of Airport Practice, Issue 48, 93p

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2013
Users’ Evaluation of Rail Systems in Mass Events: Case Study in Mecca, Saudi Arabia

Transportation Research Record: Journal of the Transportation Research Board, Issue 2350, pp 111–118

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2013
Bus Route Performance and Service Change Guidelines for the Fairfax Connector

Transportation Research Board 92nd Annual Meeting, 18p

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2013
Passengers’ Perception of and Behavioral Adaptation to Unreliability in Public Transportation

Transportation Research Record: Journal of the Transportation Research Board, Issue 2351, pp 153–162

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2013
Automatic Data for Applied Railway Management: Case Study on the London Overground

Transportation Research Record: Journal of the Transportation Research Board, Issue 2353, pp 47-56

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2013
Measurement of Subway Service Performance at New York City Transit: Case Study with Automated Train Supervision Track-Occupancy Data

Transportation Research Record: Journal of the Transportation Research Board, Issue 2353, pp 57-68

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2013
Effects of Timetable-Related Service Quality on Rail Demand

Transportation Research Board 92nd Annual Meeting, 17p

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2013
Implications from South Korea's Smart Card Operation

Transportation Research Board 92nd Annual Meeting, 17p

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2013
Modeling of Bus Transit Driver Availability for Effective Emergency Evacuation in Disaster Relief

Transportation Research Record: Journal of the Transportation Research Board, Issue 2376, pp 45–55

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2013
Effects on Service Quality Following Regulatory Reforms in Public Transport in Malta

Transportation Research Board 92nd Annual Meeting, 18p

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2013
Effectiveness of Reserved Bus Lanes in Arterials

Transportation Research Board 92nd Annual Meeting, 15p

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2013
Intraurban Rail Access: Policy Implications of Five Revealed Perspectives from a Q-Sorting Exercise in Three Australian Cities

Transportation Research Record: Journal of the Transportation Research Board, Issue 2351, pp 38–45

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2013
A Multicriteria Approach for Analyzing Railway Service Quality

Transportation Research Board 92nd Annual Meeting, 15p

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2013
Measuring Perceived Service Quality in Highway Maintenance

Transportation Research Board 92nd Annual Meeting, 13p

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2013
Assessment of Three Alternative Bicycle Infrastructure Quality-of-Service Metrics

Transportation Research Record: Journal of the Transportation Research Board, Issue 2387, pp 56–65

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2013
2013
Community Paratransit and the Economic Recession: Challenges and Opportunities

Transportation Research Board 92nd Annual Meeting, 18p

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2012
Transit 2012, Volume 1, Including 2012 Thomas B. Deen Distinguished Lecture

Transportation Research Record: Journal of the Transportation Research Board, Issue 2274, 210p

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2012
Development of Measurement System for Public Transport Performance

Transportation Research Record: Journal of the Transportation Research Board, Issue 2274, pp 135–143

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2012
Passenger Transmission and Productiveness of Transit Lines with High Loads

Transportation Research Record: Journal of the Transportation Research Board, Issue 2274, pp 144–153

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2012
Minibus Service in Bogor City, Indonesia - A Challenge to Rapid Motorization

Transportation Research Board 91st Annual Meeting, 13p

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