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2014
Designing New York City Subways’ Key Performance Indicators to Improve Service Delivery and Operations

Transportation Research Record: Journal of the Transportation Research Board, Issue 2415, pp 21–34

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2014
Measuring the Effects of Economic Crisis on Users’ Perceptions of Public Transport Quality

Transportation Research Record: Journal of the Transportation Research Board, Issue 2415, pp 1–12

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2014
Capacity Discipline and the Consolidation of Airport Connectivity in the United States

Transportation Research Record: Journal of the Transportation Research Board, Issue 2449, pp 72–78

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2014
2014
Assessment of Level of Service on Freeways by Microscopic Traffic Simulation

Transportation Research Record: Journal of the Transportation Research Board, Issue 2461, pp 41–49

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2013
Breakdown Maturity Phenomenon at Wisconsin Freeway Bottlenecks

Transportation Research Record: Journal of the Transportation Research Board, Issue 2395, pp 1-11

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2013
Highway Capacity and Quality of Service 2013

Transportation Research Record: Journal of the Transportation Research Board, Issue 2395, 146p

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2013
How Airports Measure Customer Service Performance

ACRP Synthesis of Airport Practice, Issue 48, 93p

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2013
Passenger-Focused Management Approach to Measurement of Train Delay Impacts

Transportation Research Record: Journal of the Transportation Research Board, Issue 2351, pp 46–53

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2013
Users’ Evaluation of Rail Systems in Mass Events: Case Study in Mecca, Saudi Arabia

Transportation Research Record: Journal of the Transportation Research Board, Issue 2350, pp 111–118

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2013
Bus Route Performance and Service Change Guidelines for the Fairfax Connector

Transportation Research Board 92nd Annual Meeting, 18p

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2013
Passengers’ Perception of and Behavioral Adaptation to Unreliability in Public Transportation

Transportation Research Record: Journal of the Transportation Research Board, Issue 2351, pp 153–162

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2013
Automatic Data for Applied Railway Management: Case Study on the London Overground

Transportation Research Record: Journal of the Transportation Research Board, Issue 2353, pp 47-56

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2013
Measurement of Subway Service Performance at New York City Transit: Case Study with Automated Train Supervision Track-Occupancy Data

Transportation Research Record: Journal of the Transportation Research Board, Issue 2353, pp 57-68

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2013
Effects of Timetable-Related Service Quality on Rail Demand

Transportation Research Board 92nd Annual Meeting, 17p

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2013
Implications from South Korea's Smart Card Operation

Transportation Research Board 92nd Annual Meeting, 17p

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2013
Modeling of Bus Transit Driver Availability for Effective Emergency Evacuation in Disaster Relief

Transportation Research Record: Journal of the Transportation Research Board, Issue 2376, pp 45–55

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2013
Effects on Service Quality Following Regulatory Reforms in Public Transport in Malta

Transportation Research Board 92nd Annual Meeting, 18p

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