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1. 2026-02

Balancing System Service Quality and Resilience for Urban Rail Networks: Preventive Train Timetabling with Disruptions

Transportation Research Record: Journal of the Transportation Research Board, Volume 2680, Issue 2, pp 920-937

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2. 2026

Quantitative Method for Assessing the Quality of Intermodal/Interagency Connections and Service Integration at Suburban Rail Stations

Transportation Research Record: Journal of the Transportation Research Board

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3. 2025-04

Ridership-Boosting Strategies for Transit Agencies with Different Characteristics: Insights from a Nationwide Survey

Transportation Research Record: Journal of the Transportation Research Board, Volume 2679, Issue 4, pp 478-492

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4. 2025-04

Accessible Commercial Airline Travel for Mobility Device Users: A Focus Group Study with Veterans

Transportation Research Record: Journal of the Transportation Research Board, Volume 2679, Issue 4, pp 542-553

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5. 2025-04

Simulating Impacts from Transit Service Enhancements in the San Francisco Bay Area

Transportation Research Record: Journal of the Transportation Research Board, Volume 2679, Issue 4, pp 399-413

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6. 2025-02

How was your Crossing Experience? Development of a Pedestrian Satisfaction with Unsignalized Crossings Scale

Transportation Research Record: Journal of the Transportation Research Board, Volume 2679, Issue 2, pp 1762-1776

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7. 2025-01

Service Quality and Personal Attitudes as Predictors of Overall Satisfaction with Public Buses: A Case Study in Kathmandu, Nepal

Transportation Research Record: Journal of the Transportation Research Board, Volume 2679, Issue 1, pp 1785-1801

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8. 2025

Development of a Type 2 Fuzzy Scale for Different Types of Urban Travelers and Their Concerns with Transit Usage

Transportation Research Record: Journal of the Transportation Research Board

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9. 2025

Assessment of Logistics Operations for International Short-Sea Express: A Case Study in Taiwan

Transportation Research Record: Journal of the Transportation Research Board

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10. 2024-08

Exploration of Factors That Influence Willingness to Consider Pooled Rideshare

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 8, pp 57-73

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11. 2024-07

Variation in Bus Transit Attribute Perceptions between Australian Cities

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 7, pp 501-514

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12. 2024-06

Evaluating Airport Terminals from the Users’ Perspective: Are Service, Experience, Liking, and Satisfaction Equivalent?

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 6, pp 926-940

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13. 2024-06

Demographic Breakdown of Transit Rider Satisfaction

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 6, pp 656-666

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14. 2024-06

Service Quality in Rail Systems: Listen to the Voice of Social Media

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 6, pp 824-847

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15. 2024-03

An Exploratory Comparative Analysis of Northern Plains Grain Shippers’ Perspective on Whether Operational Performance Translates into Service Quality in Freight Rail Transportation

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 3, pp 517-530

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16. 2024-03

Using Twitter to Gauge Customer Satisfaction Response to a Major Transit Service Change in Calgary, Canada

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 3, pp 190-206

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17. 2024

Reliability and Quality of Service Evaluation Methods for Rural Highways: A Guide

NCHRP Research Report, Issue 1102, 289p

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18. 2024

Developing a Guide for Rural Highways: Reliability and Quality of Service Evaluation Methods

NCHRP Web-Only Document, Issue 392, 252p

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19. 2023-10

Analysis of Airports Served by Ultra Low-Cost Carriers

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 10, pp 808-823

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20. 2023-09

Should I Travel by Metro? Analyzing the Service Quality Perception of Elderly and Physically Disabled Passengers in Delhi, India

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 9, pp 265-278

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21. 2023-07

A Ridepooling Bidding Model Considering Service Quality from the Perspective of Cournot Game Theory

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 7, pp 705-717

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22. 2023-04

Periodic Optimization of Bus Dispatching Times and Vehicle Schedules Considering the COVID-19 Capacity Limits: A Dutch Case Study

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 4, pp 765-777

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23. 2023-04

Understanding Airline Passengers during Covid-19 Outbreak to Improve Service Quality: Topic Modeling Approach to Complaints with Latent Dirichlet Allocation Algorithm

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 4, pp 656-673

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24. 2023

Assessing Airport Programs for Travelers with Disabilities and Older Adults

ACRP Research Report, Issue 239, 131p

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25. 2022-10

Measuring the Service Quality at Multimodal Public Transport Interchanges: A Needs-Driven Approach

Transportation Research Record: Journal of the Transportation Research Board, Volume 2676, Issue 10, pp 194-206

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