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2018
A Passenger Satisfaction and Loyalty Evaluation Methodology for Intelligent Taxi Dispatching System

Transportation Research Board 97th Annual Meeting, 18p

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2017
Nothing But a Good Ride: The Influences of Satisfaction and Loyalty in Public Transport

Transportation Research Board 96th Annual Meeting, 29p

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2017
Role of Station Accessibility, Multimodal Competitions and Contextual Variables in Retaining Customer Base of Urban Commuter Rail: The Case of GO Rail in Greater Toronto and Hamilton Area

Transportation Research Board 96th Annual Meeting, 19p

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2017
Public Image: Determining the Effects of Users’ Image of Public Transit on Loyalty

Transportation Research Board 96th Annual Meeting, 16p

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2005
Structural Equation Modeling to Determine Passenger Loyalty Toward Intercity Bus Services

Transportation Research Record: Journal of the Transportation Research Board, Issue 1927, pp 249-255

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