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2016
Reinterpretation of the Likert Scale for Public Transportation User Satisfaction: Pattern Recognition Approach

Transportation Research Record: Journal of the Transportation Research Board, Issue 2541, pp 90–99

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2016
Loyalty in Transit: An Analysis of Bus and Rail Users in Two Canadian Cities

Transportation Research Board 95th Annual Meeting, 20p

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2016
Public Transportation, Volume 3: Management, Performance, and Quality of Service

Transportation Research Record: Journal of the Transportation Research Board, Issue 2541, 99p

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2015
Public Transportation: Marketing, Fare Policy, and Transforming Data Trends, Volume 6

Transportation Research Record: Journal of the Transportation Research Board, Issue 2538, 117p

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2015
Use of Web-Based Rider Feedback to Improve Public Transit Services

TCRP Report, Issue 179, 171p

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2015
Current and Future Use of Web-Based Feedback Tools Among Transit Agencies

Transportation Research Board 94th Annual Meeting, 16p

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2015
Tracking the Transit Rider Experience: Using Smartphones to Measure Comfort and Well-Being Throughout the Trip

Transportation Research Board 94th Annual Meeting, 15p

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2015
Zero-Emission Vehicles and Retail Innovation in the U.S. Automotive Sector: The Consumer Purchase Experience and Dealer Engagement

Transportation Research Board 94th Annual Meeting, 13p

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2015
Setting Numeric Goals on the Number of Customer Complaints against Bus Drivers

Transportation Research Board 94th Annual Meeting, 16p

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2015
Extracting Importance of Attributes from Customer Satisfaction Surveys with Data Mining: Decision Trees and Neural Networks

Transportation Research Board 94th Annual Meeting, 18p

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2015
Spiral Plot Analysis of Variation in Perceptions of Urban Public Transport Performance Between International Cities

Transportation Research Record: Journal of the Transportation Research Board, Issue 2538, pp 54–64

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2015
Comparing the Heterogeneity: An Analysis of the Perceived Quality of Passenger Interchange Stations in Europe

Transportation Research Board 94th Annual Meeting, 17p

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2015
Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions: Structural Equation Model for the Metro of Seville, Spain

Transportation Research Record: Journal of the Transportation Research Board, Issue 2538, pp 76–85

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2015
Car Pride: Psychological Structure and Behavioral Implications

Transportation Research Board 94th Annual Meeting, 19p

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2015
Measuring Port Effectiveness: Does Supply Chain Partner Performance Measurement Matter?

Transportation Research Record: Journal of the Transportation Research Board, Issue 2479, pp 42–48

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2015
Transit Travel Time Reliability: Shifting the Focus from Vehicles to Customers

Transportation Research Record: Journal of the Transportation Research Board, Issue 2535, pp 35–44

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2015
User Satisfaction and Its Impacts on the Use of a Public Bicycle System: Empirical Studies from Hangzhou, China

Transportation Research Record: Journal of the Transportation Research Board, Issue 2512, pp 56–65

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2015
Interrelations among the Urban Rail Service Quality, Passenger Satisfaction and Loyalty

Transportation Research Board 94th Annual Meeting, 16p

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2015
Getting committed: A new perspective on public transit market segmentation from two Canadian cities

Transportation Research Board 94th Annual Meeting, 23p

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2015
Evolution of Satisfaction with Public Transport and Its Determinants in Sweden: Identifying Priority Areas

Transportation Research Record: Journal of the Transportation Research Board, Issue 2538, pp 86–95

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2015
Evaluation of Bus Reliability Measures and Development of a New Composite Indicator

Transportation Research Record: Journal of the Transportation Research Board, Issue 2533, pp 91–99

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2015
Using DEA Models to Establish Combined Perceived Quality and Profitability Indicator: Evidence from International Airports

Transportation Research Board 94th Annual Meeting, 14p

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2015
Competition Between Asian Network Airlines and Low-Cost Carriers: Strategic Analysis

Transportation Research Record: Journal of the Transportation Research Board, Issue 2501, pp 56–65

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2014-07
The Benefits of Performance Management: A Chief Executive's Perspective

TR News, Issue 293, pp 6-8

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2014
Transit 2014, Volume 1

Transportation Research Record: Journal of the Transportation Research Board, Issue 2415, 159p

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of 13 pages    

Showing 126 - 150 of 325 records