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2026
Bayesian Network Investigation of Passengers with Disabilities’ Satisfaction with Public Bus Transportation

Transportation Research Record: Journal of the Transportation Research Board, 24p

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2025-03
Assessing the Effect of Negative Externalities of Urban Transport on Travel Satisfaction for Work Trips

Transportation Research Record: Journal of the Transportation Research Board, Volume 2679, Issue 3, pp 504-530

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2025-01
Service Quality and Personal Attitudes as Predictors of Overall Satisfaction with Public Buses: A Case Study in Kathmandu, Nepal

Transportation Research Record: Journal of the Transportation Research Board, Volume 2679, Issue 1, pp 1785-1801

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2025
2024-09
Travel Satisfaction of Bus Rapid Transit Users in A Developing Country: The Case of Bhopal City, India

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 9, pp 869-885

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2024-09
MetRoBERTa: Leveraging Traditional Customer Relationship Management Data to Develop a Transit-Topic-Aware Language Model

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 9, pp 215-229

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2024-08
Problem of Patient Transport Route Planning for Battery Electric Vehicles Considering a Flexible Charging Strategy

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 8, pp 198-225

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2024-06
Evaluating Airport Terminals from the Users’ Perspective: Are Service, Experience, Liking, and Satisfaction Equivalent?

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 6, pp 926-940

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2024-06
Demographic Breakdown of Transit Rider Satisfaction

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 6, pp 656-666

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2024-06
Service Quality in Rail Systems: Listen to the Voice of Social Media

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 6, pp 824-847

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2024-04
Identifying the Optimum Combination of Use of Smartphone Apps and Hedonic Motivation for Increasing Public Transit Loyalty: An fsQCA Approach

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 4, pp 1-17

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2024-03
Service Quality of Inland Electronic Navigational Charts on the Yangtze River

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 3, pp 805-815

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2024-03
Using Twitter to Gauge Customer Satisfaction Response to a Major Transit Service Change in Calgary, Canada

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 3, pp 190-206

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2024-02
Machine Learning Approach to Analyze the Sentiment of Airline Passengers’ Tweets

Transportation Research Record: Journal of the Transportation Research Board, Volume 2678, Issue 2, pp 48-56

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2023-09
RIDIT-ISA Approach to Investigate Commuter Perceptions of an Existing Regional Transit System: A Case Study in the National Capital Region, India

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 9, pp 450-463

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2023-09
Should I Travel by Metro? Analyzing the Service Quality Perception of Elderly and Physically Disabled Passengers in Delhi, India

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 9, pp 265-278

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2022-10
Measuring the Service Quality at Multimodal Public Transport Interchanges: A Needs-Driven Approach

Transportation Research Record: Journal of the Transportation Research Board, Volume 2676, Issue 10, pp 194-206

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