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2015
How Crowded is Crowded? A Practitioner’s Tool to Assessing Rail Congestion

Transportation Research Board 94th Annual Meeting, 14p

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2015
Transit Travel Time Reliability: Shifting the Focus from Vehicles to Customers

Transportation Research Record: Journal of the Transportation Research Board, Issue 2535, pp 35–44

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2014
Consumer Response to Service Interruption on the Washington Metro

Transportation Research Board 93rd Annual Meeting, 22p

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2014
Smart Card Implementation and Equity: Chicago Transit Authority’s Ventra

Transportation Research Board 93rd Annual Meeting, 22p

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2014
2014
Participatory Paradigms: Promises and Challenges for Urban Transportation

Transportation Research Board 93rd Annual Meeting, 11p

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2014
Piloting Low-Cost Transit Service Enhancements Through Agency Collaboration

Transportation Research Record: Journal of the Transportation Research Board, Issue 2416, pp 10–18

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2014
Is This Seat Taken? Multifaceted Research Study to Inform the Chicago, Illinois, Transit Authority’s Future Rail Car Seating Design

Transportation Research Record: Journal of the Transportation Research Board, Issue 2419, pp 33–39

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2014
Determining Appropriate Fare Levels for Distance-Based Fare Structure: Considering Users’ Behaviors in a Time-Expanded Network

Transportation Research Record: Journal of the Transportation Research Board, Issue 2415, pp 127–135

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2014
Automated, Data-Driven Performance Regime for Operations Management, Planning, and Control

Transportation Research Record: Journal of the Transportation Research Board, Issue 2415, pp 72–79

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2014
2014
2014
Customer Loyalty Differences Between Captive and Choice Transit Riders

Transportation Research Record: Journal of the Transportation Research Board, Issue 2415, pp 80–88

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2014
2014
Designing New York City Subways’ Key Performance Indicators to Improve Service Delivery and Operations

Transportation Research Record: Journal of the Transportation Research Board, Issue 2415, pp 21–34

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2014
Spider Maps: A Summary of Best Practices and Guide to Design

Transportation Research Board 93rd Annual Meeting, 16p

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2014
Impacts of Real-Time Passenger Information Signs in Rail Stations at the Massachusetts Bay Transportation Authority

Transportation Research Record: Journal of the Transportation Research Board, Issue 2419, pp 1–10

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2014
Applying Transit Asset Management Principles to Climate Change Adaptation

Transportation Research Board 93rd Annual Meeting, 27p

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2014
Flex Scheduling for Bus Arrival Time Prediction

Transportation Research Record: Journal of the Transportation Research Board, Issue 2418, pp 110–115

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2014
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