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Title:

Toward Predictive Workforce Planning: Future Requirements for Traffic Management Center Operators

Accession Number:

01126902

Record Type:

Component

Availability:

Transportation Research Board Business Office

500 Fifth Street, NW
Washington, DC 20001 United States
Order URL: http://www.trb.org/Main/Blurbs/Research_and_Education_2009_162453.aspx

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Order URL: http://worldcat.org/isbn/9780309126366

Abstract:

The workplace for operators engaged at the heart of traffic management centers (TMCs) has changed dramatically during the past 30 years. Current research indicates that today’s requirements justify theoretically sound selection and training processes for these personnel. Through discussion of a three-stage study, this paper addresses how this workplace is changing. The first stage was to interview, by scenario analysis, 20 experts with industrial, administrative, research-centered, and operational backgrounds, about the factors that influence the workplace and the tasks of operators employed there. In the second stage, the experts were asked to rate the consistency and probability of the top 10 influencing factors. In the third stage, the most consistent probable scenario was presented to 17 personnel working in TMCs. The operators were asked to rate the perceived requirements of the scenario with an enhanced version of the Fleishman Job Analysis Survey. These results, when compared with earlier research, indicated a general increase of requirements and a change in the character of the job; operators will be asked to judge and make decisions instead of monitoring traffic flow. This change will lead to an increase of all decision-related requirements, most notably, cognitive, interactive, and social requirements will increase.

Monograph Title:

Research and Education 2009

Monograph Accession #:

01141709

Report/Paper Numbers:

09-1764

Language:

English

Authors:

Hinkeldein, Daniel C

Pagination:

pp 45-54

Publication Date:

2009

Serial:

Transportation Research Record: Journal of the Transportation Research Board

Issue Number: 2109
Publisher: Transportation Research Board
ISSN: 0361-1981

ISBN:

9780309126366

Media Type:

Print

Features:

Figures (4) ; References (30) ; Tables (5)

Uncontrolled Terms:

Job duties; Job skills

Subject Areas:

Administration and Management; Education and Training; Highways; Operations and Traffic Management; I10: Economics and Administration; I73: Traffic Control

Files:

TRIS, TRB, ATRI

Created Date:

Jan 30 2009 6:01PM

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