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Title:

Measuring the Performance of Transit Passenger Information Websites

Accession Number:

01129360

Record Type:

Component

Availability:

Transportation Research Board Business Office

500 Fifth Street, NW
Washington, DC 20001 United States
Order URL: http://www.trb.org/Main/Blurbs/Transit_2009_Volume_1_162658.aspx

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Order URL: http://worldcat.org/isbn/9780309126267

Abstract:

Almost all transit authorities worldwide now operate centralized transit passenger information websites (TPIWS). Although a range of research has demonstrated good practices in design and operation of TPIWS, no consolidated measurement tool can objectively assess the performance of these sites. A research project was done to develop an objective multicriteria report card for assessing TPIWS on the basis of the findings of previous research on good practice. The scorecard is structured around a series of general website accessibility, usability, and consistency tests and also includes a review of static information and journey planner evaluations. The research literature is reviewed, the methodology is described, and its application for assessing the performance of nine worldwide TPIWS systems is discussed. The approach is low cost and enables a quick review of sites in an objective assessment of the performance evidence. The findings of the application give the TPIWS systems in Melbourne, Australia; London; and Portland, Oregon, the highest scores of those in the nine cities assessed. Although Melbourne achieves the highest overall score, the application of the scorecard provided a basis for identifying areas for improvement. Many city systems demonstrate high scores in certain areas. Brussels, Belgium, has high scores for site usability, Portland for static information provision, and Melbourne for journey-planner facilities. Possible improvements to the report-card system are discussed, including areas for new research in its further development.

Monograph Title:

Transit 2009, Volume 1

Monograph Accession #:

01145890

Report/Paper Numbers:

09-1363

Language:

English

Authors:

Currie, Graham
Gook, Mandy

Pagination:

pp 137-148

Publication Date:

2009

Serial:

Transportation Research Record: Journal of the Transportation Research Board

Issue Number: 2110
Publisher: Transportation Research Board
ISSN: 0361-1981

ISBN:

9780309126267

Media Type:

Print

Features:

Figures (2) ; References (13) ; Tables (6)

Uncontrolled Terms:

Performance assessment

Subject Areas:

Data and Information Technology; Public Transportation; I72: Traffic and Transport Planning

Files:

TRIS, TRB, ATRI

Created Date:

Jan 30 2009 5:37PM

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