01129451

Component

https://doi.org/10.3141/2111-21

http://scholar.google.com...llas&publication_year=2009

Factors that contribute to short-duration (1 to 3 days) unscheduled absences of operators at the Tri-County Metropolitan Transportation District of Oregon (TriMet), the transit provider for the Portland, Oregon, metropolitan region, are analyzed. The analysis draws on a wide array of operator-specific information recovered by the technologies of transit intelligent transportation systems in combination with information from the agency’s human resources, scheduling, incident, and customer relations databases. The likelihood of an absence is estimated in relation to personal characteristics, employment status, aspects of assigned work, service delivery, performance indicators, temporal factors, and customer feedback. The findings can be used directly to support extraboard planning practices. More generally, the findings point to changes in policies and practices that could reduce the incidence of short-duration absences.

01145967

09-0559

English

pp 185-194

2009

Transportation Research Record: Journal of the Transportation Research Board

9780309142595

Print

Figures (1) ; References (35) ; Tables (1)

Case studies; Extraboards; Human resources management; Personnel management; Public transit; Transit operators; Transit personnel

Tri-County Metropolitan Transportation District of Oregon

Unscheduled absences

Portland (Oregon)

Administration and Management; Planning and Forecasting; Public Transportation; I10: Economics and Administration; I72: Traffic and Transport Planning

TRIS, TRB, ATRI

Jan 30 2009 4:49PM

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