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Title:

ENHANCING PUBLIC INVOLVEMENT THROUGH THE FULL UTILIZATION OF COMMUNICATIONS TECHNOLOGY

Accession Number:

00939799

Record Type:

Component

Availability:

Transportation Research Board Business Office

500 Fifth Street, NW
Washington, DC 20001 United States

Abstract:

Communications technology applications such as Websites and e-mail are playing an increasingly important role in public involvement programs. Today, most significant projects that include public involvement offer at least a Website and e-mail. Many are also producing multimedia CDs and placing interactive kiosks throughout communities. This proliferation of communications technology applications is creating new opportunities and new demands on the public involvement process. While this technology enhances public access to projects, it also requires creative approaches to presenting information and documenting public comments. HNTB Corporation's public involvement and technology groups work together closely to ensure that communications technology applications are creating effective interactions between members of the public, projects and clients and to ensure that technology is truly enhancing public involvement activities for the widest audience possible. The groups collaborate on a variety of projects. Thus, the range of experience and examples presented include projects that utilize very basic applications to those that push the envelope of technical capabilities. Regardless of the complexity or magnitude of the project, however, public involvement and technology professionals work together to ensure that both the client and the public receive the greatest benefit possible and enjoy an effective and substantive interface. This paper provides the following information: examples of communications technology applications being used today; guidelines to ensure that technology truly enhances public involvement activities; processes to ensure online public involvement activities are effectively documented; examples of client-side applications to ensure effective use of online input; and case studies that illustrate the above principles and offer guidance concerning when and where technology can replace or supplement traditional public involvement approaches.

Supplemental Notes:

The CD-ROM contains the proceedings of the sixth, seventh and eighth conferences. The eighth conference proceedings were published in October 2001.

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Russell, S
Herzer, J K

Editors:

Donnelly, R
Bennett, G

Pagination:

p. 138-147

Publication Date:

2002

Conference:

Eighth TRB Conference on the Application of Transportation Planning Methods

Location: Corpus Christi, Texas
Date: 2001-4-22 to 2001-4-26
Sponsors: Transportation Research Board; Texas Department of Transportation; Corpus Christi Metropolitan Planning Organization; Federal Highway Administration; and Federal Transit Administration.

Features:

Figures; Photos

Subject Areas:

Data and Information Technology; Highways; Planning and Forecasting; Research; Society; I72: Traffic and Transport Planning

Files:

TRIS, TRB

Created Date:

Mar 20 2003 12:00AM

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