00930528

Component

https://doi.org/10.3141/1788-05

http://scholar.google.com...Easa&publication_year=2002

Background research shows that the design standards for baggage-handling systems (BHSs) do not consider the level of service (LOS) as perceived by the passengers. Moreover, it is evident that a national strategy for defining the LOS of BHSs and the means to improve it are lacking. An LOS model that can ascertain the LOS being achieved by the BHS would be beneficial to airlines, passengers, and airport designers. Such a model would enable airport authorities and airlines to determine when improvements are required and to develop a strategy for implementing the needed changes. In a study performed at six Canadian airports, more than 800 passengers rated the LOS provided by the overall BHS and its components. The results confirm that traditional time and space standards currently used by aviation agencies, airports, airlines, and baggage handlers are not adequate. Subsequently, a user-perceived LOS model was developed and should be useful in evaluating BHSs nationwide.

This paper appears in Transportation Research Record No. 1788, Aviation: Airport and Air Traffic Economic and Operational Issues, Including 2002 TRB Distinguished Lecture.

English

Humphreys, I; Francis, G

p. 33-42

2002

Transportation Research Record

0309077133

References (18) ; Tables (5)

Airport facilities; Baggage handling; Design standards; Level of service; Passengers; Surveys

Canada

Aviation; Design; Highways; Passenger Transportation

TRIS, TRB

Sep 11 2002 12:00AM

• AIRPORT TERMINAL SIGNS: USE OF ADVANCE GUIDE SIGNS TO SPEED SEARCH TIMES
• ANALYSIS OF FACTORS AFFECTING OCCURRENCE AND SEVERITY OF AIR TRAFFIC CONTROL OPERATIONAL ERRORS
• DEVELOPMENT OF DETERIORATION PREDICTION MODELS FOR AIRFIELD RIGID PAVEMENTS
• EFFECT OF T-TMA ON CAPACITY AND DELAY AT LOS ANGELES INTERNATIONAL AIRPORT
• FACTORS AFFECTING AIR TRAFFIC CONTROLLER WORKLOAD: MULTIVARIATE ANALYSIS BASED ON SIMULATION MODELING OF CONTROLLER WORKLOAD
• GEOGRAPHICAL VARIATION IN COST OF AIR TRAVEL: ANALYSIS OF THE "DOMESTIC AIRLINE FARES CONSUMER REPORT"
• HOW AIRPORT CONTEXT AND SERVICE ARE RELATED TO GENERAL AVIATION AIRCRAFT OPERATIONS
• INTEGRATED SIMULATION METHOD TO EVALUATE THE IMPACT OF NEW LARGE AIRCRAFT ON PASSENGER FLOWS AT AIRPORT TERMINALS
• INTERNATIONAL SURVEY OF PERFORMANCE MEASUREMENT IN AIRPORTS
• MODELING THE ECONOMIC IMPACT OF ADVERSE WEATHER INTO EN ROUTE FLIGHTS
• NEW AIRCRAFT OVERRUN DATABASE, 1980-1998
• PARKING CAPACITY REQUIREMENTS FOR RELOCATED AIRPORTS: THE NEW ATHENS INTERNATIONAL AIRPORT
• PERSPECTIVE ON OUR NATIONAL AIR TRANSPORTATION SYSTEM: PAST, PRESENT, AND FUTURE
• RESTRICTING USE OF REVERSE THRUST AS AN EMISSIONS REDUCTION STRATEGY
• SMALL AIRCRAFT TRANSPORTATION SYSTEMS: EFFECTS ON ACCESSIBILITY TO COMMERCIAL AIR TRANSPORTATION FOR FLORIDA'S SUBURBAN AND RURAL POPULATION
• TIME-DEPENDENT NETWORK ASSIGNMENT STRATEGY FOR TAXIWAY ROUTING AT AIRPORTS