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Title:

DEVELOPMENT OF TENNESSEE'S FREEWAY SERVICE PATROL (HELP) PROGRAM

Accession Number:

00968441

Record Type:

Component

Availability:

Transportation Research Board Business Office

500 Fifth Street, NW
Washington, DC 20001 United States
Order URL: http://www.trb.org/Main/Public/Blurbs/154676.aspx

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Order URL: http://worldcat.org/isbn/0309085926

Abstract:

Many studies have been conducted to describe and evaluate the benefits of freeway service patrols, but much less is known about the planning and institutional development of such programs. This case study describes the implementation of Tennessee's freeway service patrols. In 1998 the Tennessee Department of Transportation (TDOT) began planning for patrols to operate on the highest-volume freeways in the state's four largest cities--Chattanooga, Knoxville, Memphis, and Nashville. After a staged implementation plan, TDOT has successfully implemented the patrols, known as HELP, in all four cities while also moving forward with related intelligent transportation system and incident management initiatives. Five aspects of program development are described that have been especially important to the success of the program--teamwork, attention to human resource issues, comprehensive training, first-rate vehicles and equipment, and communications.

Supplemental Notes:

This paper appears in Transportation Research Record No. 1856, Freeways, High-Occupancy Vehicle Systems, and Traffic Signal Systems 2003.

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Baird, M
Cove, L
Horne, F
Jacobs, B

Pagination:

p. 87-95

Publication Date:

2003

Serial:

Transportation Research Record

Issue Number: 1856
Publisher: Transportation Research Board
ISSN: 0361-1981

ISBN:

0309085926

Features:

References (5) ; Tables (3)

Subject Areas:

Administration and Management; Education and Training; Highways; Operations and Traffic Management; Research; I73: Traffic Control

Files:

TRIS, TRB

Created Date:

Jan 2 2004 12:00AM

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