00795320

Component

The Pennsylvania Department of Transportation (PennDOT) continues to be on a quality improvement journey that began more than 20 years ago. For more than two decades the PennDOT quality journey has included numerous initiatives, most of which have had significant impact in the maintenance community - the largest organization in the Department. Starting with quality circles in the early 1980s, to Quality Teams in the mid-1980s, through maintenance benchmarking in the mid-1990s, to the Baldrige efforts of today, PennDOT has positively changed the ways maintenance and operations activities are accomplished -- and PennDOT customers are noticing the improvements. Today, under the leadership of Pennsylvania Secretary of Transportation Bradley L. Mallory and with the support of Governor Tom Ridge, PennDOT espouses the Baldrige criteria and is using them to change the corporate culture. The seven Baldrige precepts are: Leadership; Strategic Planning; Customer and Market Focus; Information and Analysis; Human Resource Development and Management; Process Management; and Business Results.

Session C

English

10p

2000

Ninth AASHTO/TRB Maintenance Management Conference

Figures (4) ; Tables (1)

Customer service; Highway maintenance; Human resources management; Information management; Leadership; Maintenance management; Quality of service; Strategic planning

Pennsylvania

Administration and Management; Data and Information Technology; Highways; Maintenance and Preservation; I60: Maintenance

TRIS, TRB

Jul 18 2000 12:00AM

• IMPLEMENTING A MAINTENANCE ASSESSMENT AND FUNDING NEEDS PROGRAM FOR THE NORTH CAROLINA DEPARTMENT OF TRANSPORTATION
• QUALITY OF MAINTENANCE MATERIALS