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Title:
TOWARD REFLECTING PUBLIC PERCEPTION OF QUALITY OF SERVICE IN PLANNING, DESIGNING, AND OPERATING HIGHWAY FACILITIES
Accession Number:
00781433
Availability:
Transportation Research Board Business Office
500 Fifth Street, NW
Washington, DC 20001 United States
Abstract:
Today's highway administrators are operating in a more customer-conscious environment than in the past. Currently, however, expert judgments are used widely in lieu of road-user input. A comprehensive framework for studying and modeling public perceptions of quality of service (QOS) in a highway system is provided. The framework demonstrates how it is possible to observe the phenomena of drivers' perceptions of QOS and to apply them in the context of highway planning. Some of the results from a pilot implementation of the concepts are presented for illustrative purposes. A multiyear research effort is proposed for developing tools that will allow decision makers to consider the perceptions of highway users in decision making.
Supplemental Notes:
This paper appears in Transportation Research Record No. 1685, Transportation Planning, Programming, Public Participation, and Land Use.
Corporate Authors:
Transportation Research Board
500 Fifth Street, NW
Washington, DC 20001 United States
Features:
Figures
(5)
; References
(10)
; Tables
(2)
Subject Areas:
Highways; Planning and Forecasting; Society; I72: Traffic and Transport Planning
Created Date:
Jan 4 2000 12:00AM
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