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Title:

SATISFYING THE (INTERNAL AND EXTERNAL) CUSTOMER. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

Accession Number:

00722607

Record Type:

Component

Availability:

Find a library where document is available


Order URL: http://worldcat.org/issn/00978515

Abstract:

This presentation is a case study of the Utah Transit Authority's experience with total quality management (TQM). The Utah Transit Authority employs the TQM concepts of putting customers first, recognizing and rewarding well-performing employees, and streamlining administrative tasks.

Supplemental Notes:

Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.

Monograph Accession #:

00722593

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Pingree, J C

Pagination:

p. 38-40

Publication Date:

1996-4

Serial:

Transportation Research Circular

Issue Number: 460
Publisher: Transportation Research Board
ISSN: 0097-8515

Conference:

Public Transportation Management and Planning in a Rapidly Changing Environment: Strategies for Survival

Location: Irvine, California
Date: 1995-7-27 to 1995-7-29
Sponsors: Transportation Research Board

Media Type:

Digital/other

Identifier Terms:

Utah Transit Authority

Old TRIS Terms:

Subject Areas:

Administration and Management; Highways; Planning and Forecasting; Public Transportation

Files:

TRIS, TRB

Created Date:

Jun 20 1996 12:00AM

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