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Title:

SERVICE MANAGEMENT IN THE RAILROAD INDUSTRY

Accession Number:

00662855

Record Type:

Component

Availability:

Find a library where document is available


Order URL: http://worldcat.org/isbn/0309055032

Abstract:

This paper on railroad freight service management is presented in six sections. The first section, Customer Requirements and Logistics Costs, indicates which aspects of freight service are important and why. The next section, Origin-Destination Analysis, presents an overview of typical service levels, which shows that there does seem to be considerable opportunity for improving service. In section three, Systems Analysis, the basics of service and capacity management are outlined. Broad options for improving service management are identified in section four, Improvement Strategies. Section five, Cross-Cutting Themes, includes a discussion of five themes: future market requirements, productivity, advanced technology, human factors, and safety. The final section presents the Summary and Conclusions.

Supplemental Notes:

Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.

Monograph Accession #:

00662847

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Martland, C D
Little, P
Sussman, J M

Pagination:

p. 89-103

Publication Date:

1994

Serial:

Transportation Research Board Conference Proceedings

Issue Number: 2
Publisher: Transportation Research Board
ISSN: 1073-1652

Conference:

Railroad Freight Transportation Research Needs

Location: Bethesda, Maryland
Date: 1994-7-12 to 1994-7-14
Sponsors: Transportation Research Board; American Association of Railroads; and Federal Railroad Administration.

ISBN:

0309055032

Media Type:

Digital/other

Features:

Figures (2) ; References (21) ; Tables (2)

Subject Areas:

Administration and Management; Finance; Freight Transportation; Highways; Planning and Forecasting; Railroads; Research; Safety and Human Factors; Vehicles and Equipment

Files:

TRIS, TRB

Created Date:

Jul 18 1994 12:00AM

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