00494732

Component

http://onlinepubs.trb.org...trr/1989/1222/1222-001.pdf

Currently there is no evaluation methodology for monitoring and comparing the adequacy and quality of service on the various routes of ferry systems on the basis of the level-of-service concept. Because the level-of-service concept has been applied so successfully in other modes of transportation, particularly highway and public transit, it was strongly believed that this concept could be applied to ferry service as well, albeit with major modifications. Based on an extensive literature survey, a basic model was developed for application to ferry systems. Eight ferry system performance measures are used as indicators in obtaining the composite level of service; these are accessibility, transit time, frequency, reliability, cost, marketing and planning, passenger comfort, and delay. Collectively these indicators provide the operating characteristics and level of service of the ferry as perceived by it users. Fewer criteria can be used at the discretion of engineers and administrators, for example, accessibility, transit time, frequency, and reliability. The methodology of determining the level of service on a route-by-route basis is described. This research can be implemented immediately by ferry systems, and such implementation will be most useful in monitoring, comparing, and controlling the performance of ferry service as well as in allocating the budget for changes and improvements.

This paper appears in Transportation Research Record No. 1222, Ports, Waterways, and Inland Water Transportation.Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved

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p. 1-5

1989

Transportation Research Record

0309049547

References (24)

Accessibility; Comfort; Costs; Ferries; Improvements; Level of service; Marketing; Performance evaluations; Planning; Reliability; Schedules; Traffic delays; Travel time

Change; Fund allocations; Service frequency

Finance; Highways; Marine Transportation; Planning and Forecasting

TRIS, TRB

Jun 30 1990 12:00AM

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