00474385

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http://onlinepubs.trb.org...trr/1986/1078/1078-004.pdf

https://scholar.google.co...sher&publication_year=1986

Described are the results of transit operator surveys that investigated operator perceptions of job conditions and potential enhancements to recognition programs. The surveys were carried out by the San Francisco Municipal Railway (Muni) as part of a demonstration project to improve transit service reliability and performance, funded by the Service and Methods Demonstration Program of UMTA, U.S. Department of Transportation. The project, which is currently still in progress, addresses recognition programs, attendance management, street supervision, rulebook revisions, and performance monitoring. A follow-up survey will be carried out as part of the project evaluation. The results of the initial survey have indicated that lack of recognition of good operators, poor public image of the transit system, and lack of responsiveness to operator suggestions are key sources of job dissatisfaction among operators. Operators favored several changes in the current Operator of the Month program, including increasing the number of operators recognized each month, rewarding more than one level of achievement, basing awards on the operator's overall record, and involving operators in the selection process. Type of award was not among the most important changes operators wished to see in the program.

Publication of this paper sponsored by Committee on Transit Management and Performance. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.

01418794

pp 23-30

1986

Transportation Research Record

03090407208

Print

Figures (2) ; References (3)

Awards; Data collection; Improvements; Job satisfaction; Perception; Performance; Public transit; Reliability; Surveys; Transit operators

Transit services

Administration and Management; Highways; Public Transportation; Safety and Human Factors; I10: Economics and Administration

TRIS, TRB

Oct 31 1987 12:00AM

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• AN INITIAL ANALYSIS OF TOTAL FACTOR PRODUCTIVITY FOR PUBLIC TRANSIT
• BUS MARKETING COSTS: THE EXPERIENCE OF 18 SECTION 15 REPORTERS FROM 1981 TO 1983
• COORDINATION OF TRANSPORTATION RESOURCES: THE GEORGIA EXPERIENCE
• DAY-OF-WEEK AND PART-OF-MONTH VARIATION IN BUS RIDERSHIP: EMPIRICAL RESULTS
• FEDERAL OPERATING ASSISTANCE FOR URBAN MASS TRANSIT: ASSESSING A DECADE OF EXPERIENCE
• PROSPECTS FOR DIFFERENTIAL TRANSIT PRICING IN THE UNITED STATES
• TRANSIT ROUTE CHARACTERISTICS AND HEADWAY-BASED RELIABILITY CONTROL