00453111

Component

http://onlinepubs.trb.org...trr/1985/1013/1013-010.pdf

https://scholar.google.co...ucci&publication_year=1985

The results of a study group review of employee performance evaluation at the San Francisco Municipal Railway are outlined. The review was undertaken as one step of a demonstration funded by the Urban Mass Transportation Administration, which is aimed at improving the reliability of transit service. Muni is currently implementing study group recommendations as part of the ongoing demonstration. The study group process was used in a previous study of safety issues at Muni and proved quite helpful. By bringing together representatives of other transit properties that have been addressing similar problems, the study group was able to "brainstorm" and exchange ideas. Both Muni staff and the representatives from other properties left the 4-day session with new insights and ideas. The study group addressed several components of a performance standards and motivation program, including measurement of performance, setting targets, establishing incentive and awards programs, ongoing procedures for appraisal and communication, and outlining and operating under a system of discipline. Among the aspects of performance discussed were attendance and punctuality; adherence to schedule; safety; courtesy and appearance; stress and substance abuse; and general conformance to rules, procedures, and directives.

Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.

01419896

pp 77-82

1985

Transportation Research Record

0309039029

Print

References (11)

Administration; Bus drivers; Incentives; Motivation; Performance evaluations; Public transit; Transit operators

San Francisco Municipal Railway

Administration and Management; Highways; Operations and Traffic Management; Public Transportation; Safety and Human Factors; I10: Economics and Administration

TRIS, TRB

May 31 1988 12:00AM

• ANALYSIS OF BUS TRANSIT'S OPERATING LABOR EFFICIENCY USING SECTION 15 DATA
• GETTING CONTROL OVER OPERATING BUDGETS: METHODOLOGY FOR EVALUATING PRODUCTIVITY ALTERNATIVES
• GUIDED TOUR THROUGH THE SECTION 15 MAZE
• IMPROVING SECTION 15 PASSENGER DATA COLLECTION TECHNIQUES
• PART-TIME PUBLIC TRANSIT OPERATORS: EXPERIENCES AND PROSPECT
• RESEARCH IMPLICATIONS OF PROPOSED CHANGES IN THE UMTA SECTION 15 REPORTING SYSTEM
• REVIEW OF THE USE OF PART-TIME TRANSIT OPERATORS AND METHODS FOR ASSIGNING PART-TIME WORK
• SOLON: INTERACTIVE METHOD FOR EVALUATING AND IMPROVING TRANSIT ROUTE PERFORMANCE
• SYSTEM AND ROUTE OPTIMIZATION MODEL FOR MINIMIZING URBAN TRANSIT OPERATING DEFICITS