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Title:

Involving the Public in the Design of the Ticket Vending Machine User Interface

Accession Number:

01591789

Record Type:

Component

Abstract:

This paper examines the process and benefits of user centered design as a research methodology and the key takeaways and findings from using the methodology to redesign a public transit ticket vending machine interface. By observing riders interacting with progressively more refined prototypes of the interface, listening to their feedback, and understanding their pain points, the researchers identified insightful ways to facilitate successful transactions on the ticket vending machine and ensure positive outcomes for the redesign project, the region’s transit agencies, and the public.

Supplemental Notes:

This paper was sponsored by TRB committee AP030 Standing Committee on Public Transportation Marketing and Fare Policy.

Monograph Accession #:

01584066

Report/Paper Numbers:

16-6762

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Naasz, Camy
Wyosnick, Ian
Boyd, Suzanne
Berman, Michael

Pagination:

16p

Publication Date:

2016

Conference:

Transportation Research Board 95th Annual Meeting

Location: Washington DC, United States
Date: 2016-1-10 to 2016-1-14
Sponsors: Transportation Research Board

Media Type:

Digital/other

Features:

Figures; Maps; Photos; References; Tables

Subject Areas:

Design; Planning and Forecasting; Public Transportation; I20: Design and Planning of Transport Infrastructure

Source Data:

Transportation Research Board Annual Meeting 2016 Paper #16-6762

Files:

TRIS, TRB, ATRI

Created Date:

Jan 12 2016 6:56PM