01590921

Component

The Internet of Things offers transit agencies opportunities to transform ways to measure, monitor, and manage performance. The authors demonstrate the potential value of two combined technologies, smartphones and iBeacons, for actively engaging customers in measuring satisfaction and co-monitoring bus service quality. Specifically, they adapt their smartphone- based survey system, Future Mobility Sensing (FMS), to connect with iBeacons for an event- driven approach to measure user-reported satisfaction before (i.e. at the stop), during (i.e., while traveling), or after (reflectively) transit trips. The system collects a combination of sensor (Bluetooth, GPS, WiFi, GSM and accelerometer) data to automatically detect and track transit trips, as well as soliciting users’ feedback on trip experience with in-app pop-up surveys. Passenger feedback are collected and uploaded onto the server at the end of each day. While these data are not intended to replace traditional monitoring channels and processes, they complement official performance monitoring through a more customer- centric perspective in relative real-time. The paper presents the theoretical foundations, describes a pilot implementation of the platform in Singapore, and discusses preliminary results that demonstrate technical feasibility.

This paper was sponsored by TRB committee AP000 Public Transportation Group.

01584066

16-5870

English

16p

2016

Transportation Research Board 95th Annual Meeting

Digital/other

Figures; Photos; References; Tables

Bus transit; Data collection; Mobile applications; Performance measurement; Quality of service; Sensors; Smartphones

Singapore

Data and Information Technology; Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning

Transportation Research Board Annual Meeting 2016 Paper #16-5870

TRIS, TRB, ATRI

Jan 12 2016 6:36PM