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Title:

Toward a More Meterless Parking System: User Demographic Factors Influencing Adoption and Usage of Pay by Cell (PBC) Services in Washington, DC

Accession Number:

01590339

Record Type:

Component

Abstract:

The District Department of Transportation’s (DDOT) pay by cell (PBC) program for on-street parking has been very successful. Since its launch in July 2011, the program has attracted one million customers, accounting for approximately 10 million transactions and 55 percent of DC’s parking revenues. The operational and maintenance cost of the program is significantly lower than other means of paying for parking, such as coins and credit cards. The program also enjoys a high level of customer satisfaction. DC’s high adoption rates afford DDOT the opportunity to look at meterless parking. DC will be experimenting with removing meters from one side of the street as part of the parkDC: Chinatown/Penn Quarter project. However, for this concept to gain citywide acceptance, the pay by cell program needs to cater to the needs of all customers that park in the District. This paper analyzes the characteristics of customers that use the current pay by cell program; draws inferences about common traits of PBC users and their usage of the PBC system; and starts framing an understanding on the demographics of PBC non-users. Identifying the general demographics of non-users will enable DDOT to develop outreach strategies that encourage adoption of the PBC program by all parkers.

Supplemental Notes:

This paper was sponsored by TRB committee ABJ30 Standing Committee on Urban Transportation Data and Information Systems. Alternate title: Toward a More Meterless Parking System: User Demographic Factors Influencing Adoption and Usage of Pay-by-Cell Services in Washington, D.C.

Monograph Accession #:

01584066

Report/Paper Numbers:

16-3800

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Perez, Benito O
Dey, Soumya S
Ma, Yiwei

Pagination:

17p

Publication Date:

2016

Conference:

Transportation Research Board 95th Annual Meeting

Location: Washington DC, United States
Date: 2016-1-10 to 2016-1-14
Sponsors: Transportation Research Board

Media Type:

Digital/other

Features:

Figures; References; Tables

Subject Areas:

Data and Information Technology; Highways; I72: Traffic and Transport Planning

Source Data:

Transportation Research Board Annual Meeting 2016 Paper #16-3800

Files:

TRIS, TRB, ATRI

Created Date:

Jan 12 2016 5:39PM