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Title:

Transforming Washington DC's Parking Meter Program Using Lean Six Sigma Based Asset Management
Cover of Transforming Washington DC's Parking Meter Program Using Lean Six Sigma Based Asset Management

Accession Number:

01506663

Record Type:

Component

Availability:

Transportation Research Board Business Office

500 Fifth Street, NW
Washington, DC 20001 United States

Abstract:

The District Department of Transportation (DDOT) is responsible for maintaining and operating over 18,000 metered on-street spaces in Washington, DC. The program went through significant changes in 2009 and 2010 including two rate adjustments, reintroduction of meter enforcement on Saturdays and extending hours of meter operation to until 10 PM in some areas. These changes caused operational problems for the Department and frustration for the customers. This paper describes how DDOT applied lean six sigma (LSS) processes and techniques to dramatically transform its on-street parking meter program. The paper introduces the concept of LSS and discusses how some of the analytical techniques and concepts were applied. Techniques such as root cause analysis, process capability, mean testing, pareto analysis and process mapping were used to identify fundamental problems with the program and assets. Once the problems were identified, DDOT quickly developed a strategic vision for the future and aggressively implemented the vision. Applying lean six sigma techniques has reaped significant rewards for DDOT within a very short period of time. These benefits include higher customer satisfaction through enhanced payment options, lower number of service requests, better system uptime, more proactive management of assets, better executive visibility and increased revenue. Washington DC’s parking program is now recognized as one of the most innovative, forward thinking programs in the country. The success of applying LSS in parking has encouraged DDOT to apply this concept in other program areas as well.

Supplemental Notes:

This paper was sponsored by TRB committee ABE50 Transportation Demand Management.

Monograph Accession #:

01503729

Report/Paper Numbers:

14-3302

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Dey, Soumya

Pagination:

21p

Publication Date:

2014

Conference:

Transportation Research Board 93rd Annual Meeting

Location: Washington DC
Date: 2014-1-12 to 2014-1-16
Sponsors: Transportation Research Board

Media Type:

Digital/other

Features:

Figures; References; Tables

Uncontrolled Terms:

Six sigma

Subject Areas:

Data and Information Technology; Highways; Operations and Traffic Management; I21: Planning of Transport Infrastructure; I72: Traffic and Transport Planning

Source Data:

Transportation Research Board Annual Meeting 2014 Paper #14-3302

Files:

PRP, TRIS, TRB, ATRI

Created Date:

Jan 27 2014 3:08PM