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Title:

Hang Up the Phone and Get Online: Measuring the Effectiveness of Web-Based Surveys in Transportation

Accession Number:

01369973

Record Type:

Component

Abstract:

Surveying is a common tool used to collect public opinions, attitudes, and behaviors in transportation. Because of the high importance of obtaining reliable results, it is imperative to choose a proper survey method and a reasonable sampling plan. For the past 40 years, telephone surveys with an RDD (Random Digit Dialing) sampling method have been used to conduct transportation surveys. With the advent of the Internet and its continued expansion to nearly all members of the population, web-based surveys have become a potentially superior method of collecting survey responses. This paper presents a case study and compares the results of two surveys conducted on the same transportation related topic in consecutive years. The 2010 survey was conducted by telephone survey using an RDD sampling method and the 2011 survey was conducted as a web-based survey using a multi-method sampling approach. A Chi-squared test of the given probabilities was conducted to test which sample outcome is more closely related to the distribution of the population. Additionally, several questions are compared between the two surveys to explore differences in responses and possible reasons. The results of this study confirm that as technology progresses and the Internet becomes a main mode of communication, the web-based survey is a tool that is just as good as or better than traditional telephone surveys using RDD to conduct survey research in transportation.

Supplemental Notes:

This paper was sponsored by TRB committee ABJ40 Travel Survey Methods

Monograph Accession #:

01362476

Report/Paper Numbers:

12-0015

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Lee, Chanyoung
Pino, Joan

Pagination:

16p

Publication Date:

2012

Conference:

Transportation Research Board 91st Annual Meeting

Location: Washington DC, United States
Date: 2012-1-22 to 2012-1-26
Sponsors: Transportation Research Board

Media Type:

Digital/other

Features:

Figures; References; Tables

Subject Areas:

Planning and Forecasting; Transportation (General); I72: Traffic and Transport Planning

Source Data:

Transportation Research Board Annual Meeting 2012 Paper #12-0015

Files:

TRIS, TRB

Created Date:

Feb 8 2012 4:52PM