01332927

Component

https://doi.org/10.3141/2216-09

http://scholar.google.com...+Lee&publication_year=2011

When transit customers pay fares, they contribute their fair share to help fund service. In San Francisco, California, anecdotal observations had reinforced perceptions that a high percentage of Muni (the San Francisco Railway transit system) riders were not paying, possibly costing the San Francisco Municipal Transportation Agency (SFMTA) tens of millions of dollars annually in lost revenue. In 2009, SFMTA, which operates Muni, conducted a proof-of-payment study to answer longstanding questions about fare payment patterns and identify strategies to improve fare enforcement. The resulting survey of 41,239 customers on 1,141 vehicle runs provided enough samples by time period, route, and vehicle occupancy to identify fare payment patterns at a disaggregated level. The study found a 9.5% minimum systemwide fare evasion rate that varied by route, location, time period, level of enforcement, and door of entry and amounted to an estimated $19 million annually in uncaptured revenue on the basis of 2009 fares. Although surveyors observed that there was no typical violator, the data showed that fare evasion was more prevalent on certain routes and during the afternoon and evening hours. Besides providing base data to measure future progress, the study enabled SFMTA to educate its customers about proof-of-payment requirements and deploy its fare enforcement personnel more efficiently and cost-effectively in an effort to improve fare compliance.

01361754

11-1589

English

pp 75-84

2011

Transportation Research Record: Journal of the Transportation Research Board

9780309167659

Print

Figures (7) ; Maps; Photos; References (5) ; Tables (2)

Crimes; Fare collection; Law enforcement; Public transit; Revenues; Surveys; Transit riders

Fare evasion

San Francisco Municipal Transportation Agency

Proof of payment

San Francisco (California)

Finance; Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning

TRIS, TRB, ATRI

Feb 17 2011 5:51PM

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