01157018

Component

As the demographics and dynamics of today’s workforce changes it is becoming increasingly difficult to identify and manage the skill needs of organizations – both large and small. From customer service staff, who interact with transit riders every day, to the mechanics that maintain buses, rail vehicles and the infrastructure it makes managing your organization’s talent resources a vital part of providing safe, reliable and efficient transportation. Two of the most significant challenges managers in the transit industry are encountering related to their workforce are 1) the skills lost when the most experienced workers retire or leave the organizations; and 2) constantly changing technology. While those are significant, other challenges that face managers include: the 24/7 nature of the business, increasing service demands, and insufficient numbers of people interested in transit careers. Faced with the prospect of doing more with less, managers are challenged with tasking the right people for the right jobs. Matching the skills of the employee to the job being performed, indentifying skill gaps in the process is not easy to do, but increasingly important. From the front office to the maintenance shop identifying skills, providing training, closing the skill gaps while documenting training is critical for long term operational success.

01157862

English

2p

2009

Bus & Paratransit Conference & International Bus Roadeo/Bus Rapid Transit Conference

CD-ROM

Demographics; Education and training; Maintenance practices; Managerial personnel; Public transit; Transportation careers; Workforce

Administration and Management; Education and Training; Public Transportation; Railroads; I10: Economics and Administration

TRIS, TRB

May 10 2010 4:30PM

• A New Way of Thinking about Graffiti Removal and Prevention
• “You’ve got the Data, Now What?” Incorporating Historical Data from CAD/AVL Systems to Meet Agency On-Time Performance Goals
• Achieving Safety and Efficiency through Driver Training
• Best Practices in Communicating with Bus Operators
• BRT & Accessibility: Getting it Right from the Start
• Case Study: Use of a Charrette in BRT Station-Area Planning
• Combining Automatic Vehicle Locator and Automated Passenger Counters
• Communicating With Your Paratransit Customers
• Coordinating Transportation and Land Use in Rural Jurisdictions
• Creating Intentional Space: Peace in Public Places
• Design Considerations for BRT Level Boarding Station Platforms
• Designing Shuttle Services for Niche Markets
• Eliminating Bus Bunching - Building a Process, Information Source, and Tool Box for Improving Service
• Getting More Out of CAD/AVL through a Transit Operations Decision Support System TODSS
• Green Is Keen, But What Does It Mean For My New Maintenance Facility?
• How Data-Warehousing Can Benefit the Whole Agency: A Case Study of a Recent Deployment at the Chattanooga Area Regional Transit Authority
• How to Make Computer Aided Dispatch Work Efficiently Through Independent Automation
• Improving Community Walkability through Partnerships and Planning
• Integrated Technology: MARTA A Case Study
• MARTA/CCT Joint Paratransit Service Plan and Implementation- Shared Responsibility/Reciprocity
• Mentoring for Strength, Retention and Success
• Mobile Devices Empower the Workforce
• Mobile Video Systems Increase Efficiency and Safety
• New Web-based Technology Gives Operators Greater Control in Selecting Roster Assignments
• Succession Planning for Small Transit Systems
• The First Fleet of “Specialized” BRT Vehicles in the United States
• Transit Design: Inspiring the Next Generation of Transit Riders
• Using Web Based Reporting to Enhance Coordination