01138092

Component

http://www.trb.org/Publications/Blurbs/161920.aspx

Public agencies are required to maintain and improve the level of service for a continually growing catalog of assets with a stagnant or decreasing number of resources. The need for a comprehensive strategy for maintenance management programs increases along with this growth. The City of Norfolk’s Division of Transportation (DOT) has chosen to analyze, improve and document the following six elements of a successful maintenance management system: (a) preventive maintenance, (b) stock and procurement, (c) work tracking, (d) workforce development, (e) statistical analysis, and (f) performance measures in order to make the best use of existing resources and justify requests for additional or alternative resources. The experience of Norfolk’s DOT in implementing and improving maintenance management programs and policies has shown that significant gains may be achieved by an agency. The six elements, supporting maintenance programs and policies increase resource performance (efficiency), align the correct resource to the task (effectiveness) and if justified provide rational data to justify an expansion of resources to improve levels-of-service and meet increasing demands of scale. This paper defines each of these six elements, details its components and explains their overall importance to a successful maintenance system. The synchronicity of each element with other elements of the maintenance management program is also discussed. Examples of the programs and policies that Norfolk has created or expanded to exploit each element are provided. Finally the results of the implementation of these programs and policies is discussed along with a discussion of the lessons learned and some of the problems associated with implementing a maintenance management system.

01138080

MMC09-023

English

pp 191-206

2009-7

Transportation Research Circular

12th AASHTO-TRB Maintenance Management Conference

Web

Figures (2) ; References (2) ; Tables (1)

Implementation; Lessons learned; Maintenance management; Performance measurement; Personnel development; Preventive maintenance; Procurement; Statistical analysis; Strategic planning; Traffic signals; Workforce

Resource management; Tracking systems (Management)

Norfolk (Virginia)

Administration and Management; Highways; Maintenance and Preservation; I10: Economics and Administration; I60: Maintenance

TRIS, TRB

Aug 5 2009 11:31AM

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• Management of Environmental Features and Assets
• North Carolina Department of Transportation’s Performance-Based Contracting Experience in Charlotte
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• Transportation Supervisor Workforce Development for the North Carolina Department of Transportation
• Use and Cost–Benefit of Weather Information in Winter Maintenance
• Use of Monte Carlo Simulation to Evaluate the Kansas Department of Transportation's Maintenance Quality Assurance Program
• Use of PDAs to Capture Field Data for Input in North Carolina’s Maintenance Management System
• Variable Speed Limits Signs: Effects on Speed and Speed Variation in Work Zones