00960088

Component

http://onlinepubs.trb.org...nepubs/circulars/ec052.pdf

When the staff of the Wisconsin Department of Transportation (WisDOT) decided to create a highway maintenance quality assurance program based on NCHRP Report 422, they needed to implement the program in a way that would take into account the state's unique maintenance structure. In Wisconsin, maintenance delivery is contracted out to the state's 72 counties and is prioritized and coordinated by two WisDOT divisions. This structure made buy-in at all levels critical. To facilitate this, the program was piloted for six months, with key decisions about that pilot being made by teams of operations workers from all levels and regions. Other factors identified by the program's Advisory Team as critical to the pilot and the program's success included: a dedicated manager position; flexibility in decision-making; a compressed time frame; and extensive communication. Piloting a program this way also has its caveats and drawbacks, however, including a need to find a meaningful role for operations managers. This paper provides a more extensive exploration of some of those success factors and drawbacks. It also looks at some of the specific choices that Wisconsin made in developing its program.

Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved

E-C052,
MMC03-032
MMC03-029

English

p. 93-107

2003-7

Transportation Research Circular

10th AASHTO-TRB Maintenance Management Conference

Figures (1) ; Tables (5)

Asset management; Contracting out; Coordination; Maintenance management; Quality assurance; Strategic planning

NCHRP Report 422; Wisconsin Department of Transportation

Administration and Management; Highways; Maintenance and Preservation; I10: Economics and Administration; I60: Maintenance

TRIS, TRB

Jul 15 2003 12:00AM

• "SO WE'RE A 7.0, BUT WHAT DOES THAT TELL ME?": COLLECTING AND ANALYZING MANAGERIALLY RELEVANT CUSTOMER DATA
• AUTOMATED GATE OPERATIONAL TEST
• AUTOMATED WORK MANAGEMENT FOR STATE HIGHWAY MAINTENANCE
• CUSTOMER AND MARKET FOCUS PROCESS
• DEVELOPING AN ASPHALT SOLVENT TESTING AND APPROVAL PROGRAM IN NORTH CAROLINA
• DEVELOPMENT AND APPLICATION OF THE EXPANDED VERSION OF THE FLORIDA MAINTENANCE RATING PROGRAM
• DEVELOPMENT OF AN INTEGRATED HIGHWAY MAINTENANCE MANAGEMENT SYSTEM: THE MARYLAND EXPERIENCE
• FINANCIAL ASPECTS OF EQUIPMENT ACQUISITION
• GUIDELINES FOR SNOW AND ICE CONTROL: MATERIALS AND METHODS
• MANAGEMENT DECISION TOOLS FOR WINTER OPERATIONS
• PENNDOT'S ENVIRONMENTAL MANAGEMENT PROGRAM
• SIMULATOR-BASED EQUIPMENT OPERATOR TRAINING
• TRAINING: THE KEY TO TECHNOLOGY IMPLEMENTATION