00822697

Component

https://doi.org/10.3141/1769-08

http://scholar.google.com...mmel&publication_year=2001

A three-phase study involving focus groups and sample surveys was conducted in three Midwestern states to assess the amount of satisfaction that motorists who drive on rural, two-lane state highways have with the pavement characteristics of those highways and to explain the relationship between the actual physical condition of the pavements and motorists' satisfaction. Consistently in each state, the direct relationship between pavement quality and driver satisfaction was mediated by cognitive structure--a set of five specific beliefs motorists have about the pavement. The part of the study that (a) applies a powerful psychological model to the task of understanding motorists' satisfaction with pavements; (b) offers reliable measures of driver satisfaction with pavement quality and of belief-based cognitive structure related to pavements; (c) has accomplished the important task of identifying the most salient pavement features considered by members of the public when they evaluate pavement quality; and (d) illustrates very clearly the importance of considering motorists' beliefs about the pavement, issues of trust, and aspects of the Fishbein's attitude model and Ajzen's theory of planned behavior when trying to predict or understand driver satisfaction are covered. Although the pavement management indices used by the state departments of transportation will continue to be used to establish thresholds for improvement triggers, these indices alone do not explain such broad concepts as satisfaction with a particular pavement.

This paper appears in Transportation Research Record No. 1769, Pavement Management, Monitoring, and Accelerated Testing.

English

p. 61-70

2001

Transportation Research Record

030907231X

Figures (3) ; References (15) ; Tables (4)

Attitudes; Drivers; Focus groups; Pavement management systems; Pavement performance; Psychological trust; Public opinion; Ride quality; Rural highways; State departments of transportation; Surveys; Two lane highways

Driver satisfaction

Iowa; Minnesota; Wisconsin

Design; Highways; Pavements; Society; I22: Design of Pavements, Railways and Guideways; I23: Properties of Road Surfaces

TRIS, TRB, ATRI

Jan 22 2002 12:00AM

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• PERFORMANCE OF TWO OVERLAY STRATEGIES UNDER HEAVY VEHICLE SIMULATOR TRAFFICKING
• PUBLIC PERCEPTIONS OF THE MIDWEST'S PAVEMENTS: POLICIES AND THRESHOLDS FOR PAVEMENT IMPROVEMENT ON RURAL TWO-LANE HIGHWAYS
• STATISTICAL DATA FILTERING AND AGGREGATION TO HOUR TOTALS OF INTELLIGENT TRANSPORTATION SYSTEM 30-S AND 5-MIN VEHICLE COUNTS
• USING THE MINNESOTA ACCELERATED LOADING FACILITY TO TEST RETROFIT DOWEL LOAD TRANSFER SYSTEMS