00804623

Component

https://doi.org/10.3141/1735-20

http://scholar.google.com...guez&publication_year=2000

In 1997 the Ann Arbor (Michigan) Transportation Authority began deploying a set of integrated, advanced public transportation system technologies in its vehicles, stations, and control center. Selected findings are summarized of a multidimensional evaluation of the effects of the system on schedule adherence and transfer time, passenger perception, and drivers. Some improvement in on-time performance was observed in vehicle departures from major transfer points, though not in arrivals. Modest improvements were observed in transfer coordination for routes planned for timed transfers. Deployment of the system did not raise passengers' rating of relevant aspects of their transit experience, but impacts of individual system elements were rated favorably. Focus groups and a driver survey revealed a fundamentally favorable attitude toward the deployment of technology coupled with some concern about limitations that it might impose on driver communications and on-the-job creativity. Benefits of the system that were not apparent during the period of the evaluation but may materialize over the longer term include prevention of and response to safety- and security-related incidents and enhanced information for transit planning.

This paper appears in Transportation Research Record No. 1735, Transit: Planning, Intermodal Facilities, Management, and Marketing.

English

p. 169-177

2000

Transportation Research Record

0309067391

Figures (3) ; References (8) ; Tables (5)

Advanced public transportation systems; Arrivals and departures; Attitudes; Benefits; Bus drivers; Data collection; Demonstration projects; Focus groups; Impacts; On time performance; Safety and security; Surveys; Timed transfer

Ann Arbor Transportation Authority

Aviation; Highways; Maintenance and Preservation; Operations and Traffic Management; Planning and Forecasting; Public Transportation

TRIS, TRB, ATRI

Jan 4 2001 12:00AM

• ASKING TRANSIT USERS ABOUT TRANSIT-ORIENTED DESIGN
• CHICAGO TRANSIT AUTHORITY WEEKDAY PARK-AND-RIDE USERS: CHOICE MARKET WITH RIDERSHIP GROWTH POTENTIAL
• CINCINNATI'S NEW RIVERFRONT TRANSIT CENTER: UNIQUE APPROACH TO SERVING THE MIDWEST'S LARGEST SPORTS AND ENTERTAINMENT VENUE
• CUSTOMER SATISFACTION AMONG TRANSIT RIDERS: HOW CUSTOMERS RANK THE RELATIVE IMPORTANCE OF VARIOUS SERVICE ATTRIBUTES
• DENSITY AND CAPTIVITY IN PUBLIC TRANSIT SUCCESS: OBSERVATIONS FROM THE 1995 NATIONWIDE PERSONAL TRANSPORTATION STUDY
• DEVELOPMENT OF SHORT-TERM OPERATIONAL PLANNING MODEL FOR TRANSIT SERVICE ANALYSIS
• EFFECTS OF FARE INCENTIVES ON NEW YORK CITY TRANSIT RIDERSHIP
• ENHANCING TRANSIT CIRCULATION IN RESORT AREAS: OPERATIONAL AND DESIGN STRATEGIES
• GET ME TO THE BALL GAME ON TIME: ACCESS TIME PATTERNS AT BASEBALL STADIA
• GRAND CANYON NATIONAL PARK: ASSESSMENT OF TRANSPORTATION ALTERNATIVES
• IMPORTANCE OF OBJECTIVES IN URBAN TRANSIT-NETWORK DESIGN
• INTEGRATED SMART-CARD FARE SYSTEM: RESULTS FROM FIELD OPERATIONAL TEST
• KEEPING PASSENGER SURVEYS UP TO DATE: A FUZZY APPROACH
• MEASURING COST VARIABILITY IN PROVISION OF TRANSIT SERVICE
• MOVING CROWDS IN CHICAGO: BASEBALL AND THE FOURTH OF JULY
• PUBLIC TRANSPORT AND THE COMPACT CITY
• STRUCTURAL EQUATION MODEL OF CUSTOMER SATISFACTION FOR THE NEW YORK CITY SUBWAY SYSTEM
• TRANSIT SERVICES IN A COMPETITIVE MARKET
• YOSEMITE REGIONAL TRANSPORTATION STRATEGY: CREATING A PUBLIC-PRIVATE PARTNERSHIP