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Title:

MANAGEMENT TOOLKIT FOR RURAL AND SMALL URBAN TRANSPORTATION SYSTEMS

Accession Number:

00784540

Record Type:

Monograph

Abstract:

The toolkit has two parts - a guidebook and a self-assessment tool. The guidebook contains eight chapters plus four crosscutting sections. Following the introductory chapter, each subsequent chapter highlights a customer service attribute (reliability, safety and security, convenience and accessibility, comfort and cleanliness, understandability and intelligibility, affordability, and empathy). The four crosscutting sections address general operating procedures, maintenance, risk management, and procurement and contracting, respectively. The self-assessment tool is located at the end of the first or introductory chapter. The toolkit is not a manual on "how to" manage transit systems, but rather it includes principles of good management and some exemplary practices. The manual concentrates on "what to do" rather than "how to do it." However, for some subjects, specific instructions and "how to" guidance are included in the sidebars.

Report/Paper Numbers:

Final Report

Language:

English

Corporate Authors:

KFH Group, Incorporated

4920 Elm Street, Suite 350
Bethesda, MD 20814 United States

Transit Cooperative Research Program

Transportation Research Board, 2101 Constitution Avenue, NW
Washington, DC 20418 United States

Authors:

Knapp, S

Pagination:

v.p.

Publication Date:

1999-3

Features:

Appendices (2) ; References

Subject Areas:

Administration and Management; Operations and Traffic Management; Public Transportation

Files:

TRIS, TRB

Created Date:

Feb 11 2000 12:00AM