00741880

Component

https://doi.org/10.3141/1571-01

http://scholar.google.com...ishi&publication_year=1997

New York City Transit has established a customer-oriented bus performance indicator program. The program contains two schedule adherence indicators--en route on-time performance and service regularity--that measure different aspects of service performance experienced by the customer. The indicators and analysis methodologies are described in detail. What do these indicators really measure? And what types of further analysis can be performed using the underlying data? These are some of the issues addressed. Recommendations are made for adding a third indicator to the performance indicator program.

This paper appears in Transportation Research Record No. 1571, Public Transit 1997: Bus, Paratransit, Intermodal, and Rail.

English

p. 3-13

1997

Transportation Research Record

0309061512

Figures (4) ; References (6) ; Tables (8)

Analysis; Bus transit; Level of service; Methodology; On time performance; Performance; Recommendations; Service time

New York City Transit Authority

Performance indicators

Administration and Management; Highways; Maintenance and Preservation; Planning and Forecasting; Public Transportation; Research

TRIS, TRB, ATRI

Oct 2 1997 12:00AM

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