00738831

Component

The performance based incentive method was developed in Arizona for state highway maintenance workers to improve their work processes through teams and receive compensation when there are measured improvements when compared to historical baseline data. This process was brought on board by the employees following a Senate bill championed by State Senator John Huppenthal. In Senator Huppenthal's bill, the basic written purpose was "To establish a performance based incentives pilot program to promote efficiency and effectiveness within state government." This bill was somewhat patterned after private sector incentive programs that have been very successful in improving employee performance through teamwork and incentive payments. The key to this program is to get employees to look at their work processes and communicate with each other about these processes. Then the synergy starts and a multitude of great improvement ideas occur, resulting in monetary rewards. The incentive payments have helped Arizona move toward an empowered work force that knows its work requirements as a team. This paper discusses how the incentive process works, gives a detailed description of the performance based program, provides some additional general information, and outlines the awards payout range, measurement frequency, and bonus payout frequency. Sample scoring sheets are provided.

This preprint was duplicated from a camera-ready copy provided by the author(s) and has not been subjected to the formal TRB peer review process or edited.

PREPRINT F-3

English

34p

1997

Eighth AASHTO/TRB Maintenance Management Conference

Figures (1)

Awards; Highway maintenance; Incentives; Maintenance management; Personnel performance

Arizona

Highways; Maintenance and Preservation; I60: Maintenance

TRIS, TRB

Jul 7 1997 12:00AM