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Title: CURRENT TQM/CQI PROGRAMS IN STATE DEPARTMENTS OF TRANSPORTATION: OREGON CASE STUDY
Accession Number: 00722456
Record Type: Component
Digital Copy: Abstract: On October 1, 1990, at 7:00 a.m., twenty-two maintenance crews (220 employees) reported to work. On this date there was a major difference.....they would have no crew boss for the next 2 1/2 years. This began a Pilot Program that is known today as Self-directed Highway Maintenance Teams. This change initiative would require all decisions related to highway maintenance be team decisions made by the crew members. The 2 1/2-year pilot program was completed in 1993. By most measures, it was deemed successful. This report traces the history of this change initiative referred to as a 5-year, 5-step process and discusses the final fifth step that may be necessary to complete the process.
Supplemental Notes: The papers in this publication were duplicated from camera-ready copy provided by the authors and have not undergone the formal TRB peer review process or editing.
Language: English
Corporate Authors: Transportation Research Board 500 Fifth Street, NW Authors: Allen, D DPagination: p. I1-25
Publication Date: 1995-12
Conference:
Invitational Workshop on Performing Highway Maintenance Using Total Quality Management
Location:
Whitefish, Montana Features: Appendices
(3)
; Figures
(2)
TRT Terms: Geographic Terms: Old TRIS Terms: Subject Areas: Highways; Maintenance and Preservation; I60: Maintenance
Files: TRIS, TRB
Created Date: May 30 1996 12:00AM
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